Supervisor, Operations Olive Branch, MS

DSV•Olive Branch, MS

3d•Onsite

About The Position

The Operations Supervisor oversees daily inbound, outbound, product-slotting, and customer-communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees receiving, warehousing, and shipping in accordance with company service and cost objectives. The role includes hiring and training, assigning and planning daily work, evaluating performance, addressing performance issues, and resolving problems. The Supervisor also supports safety, quality, performance, customer satisfaction, continuous improvement, and compliance with corporate and site-specific policies and procedures.

Requirements

High school diploma or GED.
At least 3 years of experience in a logistics, distribution, or relevant environment.
At least 1 year of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills to verify product quantities, count inventory, and perform related duties.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to adapt to change and work effectively in a fast-paced environment.
Ability to work in unregulated warehouse temperatures, which may range from mild to moderate in warmer and colder months.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.
Satisfactory completion of a forklift training program.

Responsibilities

Conduct staff meetings to review work activities, plan operations, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop and maintain systems and procedures for managing operations, equipment, and products safely and profitably, consistent with company policies and guidelines.
Manage operations to meet productivity, service, cost, and client KPI objectives, and comply with the site's client operating agreement and quality-system requirements.
Implement and report on cost-saving measures and suggest ways to improve operational efficiency.
Communicate with, motivate, supervise, counsel, and when necessary discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, professional development, and performance evaluation activities, including recommendations for promotions and wage increases.
Plan daily work schedules by reviewing work orders, arrival notices, and customer instructions; assess priorities and available resources and assign duties to warehouse staff.
Review pending jobs and trends, and plan warehouse-space reorganizations and changes to supplies, equipment, or staffing as needed.
Train new staff or delegate training to experienced team members; assess trainee progress and provide additional duties as appropriate.
Monitor work quantity and quality throughout the day, provide guidance, and keep the Manager informed of progress or problems requiring attention.
Assign supervisory duties to experienced team members acting as leads and hold regular staff meetings to review status, discuss improvements, and communicate developments.
Assist with physical operations as needed and deploy staff according to operational needs.
Support team members' growth and development and provide input to and conduct annual performance reviews.
Support and train team members in adherence to corporate and client Standard Operating Procedures.
Participate in established cross-training activities and provide backup support across areas or departments when needed.