Manager, Operations, Olive Branch, MS

DSV•Olive Branch, TN

2d•$90,000 - $95,000•Onsite

About The Position

The Operations Manager is responsible, under the direction of the General Manager, for day-to-day site operations, including warehousing, receiving, and shipping in accordance with company service and cost objectives. The role plans inbound and outbound volume, manages customer communications, space utilization, equipment, staffing, and labor, and oversees hiring, training, performance appraisals, performance issues, and problem resolution. The manager develops and maintains safe, efficient, and profitable operating systems and procedures; meets productivity, service, client SLA, KPI, quality, and cost objectives; and drives continuous improvement. The position leads warehouse supervisors and support staff, coordinates with Human Resources and clients, supports budgeting and financial controls, and ensures proper use of information systems, equipment, and facilities. It also promotes a proactive safety culture and compliance with company policies, SOPs, and applicable statutory requirements.

Requirements

High school diploma or GED.
Seven years of experience in a logistics, distribution, or relevant environment.
Five years of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable WMS systems.
English reading, writing, and verbal communication skills; proficiency in business communication at all levels.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, written and oral communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures, which may range from mild to moderate during warmer and colder months.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity and service goals and comply with client SLAs, KPIs, and quality-system requirements.
Drive continuous improvement and recommend operational efficiencies and cost savings.
Lead, motivate, counsel, and, when necessary, discipline team members; manage performance and support hiring, training, professional development, and evaluations.
Keep senior management and client representatives informed about critical operational issues.
Plan daily work by reviewing work orders, arrival notices, and customer instructions; assess priorities and assign duties to warehouse staff.
Review volume demands and plan warehouse-space changes and adjustments to supplies, equipment, or staffing.
Ensure qualified individuals deliver effective training, team members follow DSV and client SOPs, and trainee progress is assessed.
Conduct routine staff meetings and provide growth and development opportunities for team members.
Ensure team members are trained and efficient in required information systems, including WMS; support procurement of software and hardware in line with corporate IT policies.
Maintain knowledge of hardware and software changes and develop proficiency in client systems.
Manage customer-service standards and operational and administrative support for client accounts; respond to requests and lead or attend customer meetings.
Coordinate supplier and customer visits and promote positive client relationships.
Support development of the annual operating budget and manage controls for service, performance, cost, revenue, and profit objectives.
Support budgeting and pricing activities in compliance with contract guidelines.
Manage sanitation, maintenance, security, housekeeping, safety, and equipment programs, including material handling equipment; ensure team members are properly trained on MHE.
Monitor relevant technology and make recommendations as appropriate.
Build a proactive, participative safety culture; achieve company safety goals and audit warehouse compliance with safety, security, and quality requirements.
Ensure applicable statutory health and safety requirements are followed.
Work overtime as dictated by business needs and perform other duties as assigned.
Manage warehouse operations supervisors and support staff.
Participate in cross-training activities to improve knowledge across areas and departments.