Olive Branch Operating Manager

Pacific Health Group•San Marcos, CA

4d•$72,500 - $78,250•Onsite

About The Position

Olive Branch Eatery, a subsidiary of Pacific Health Group, is seeking an Operating Manager to lead daily restaurant operations at its San Marcos, California location. The role oversees culinary execution, operational efficiency, staff leadership, and guest experience while helping prepare the organization for expansion to additional locations across California. The manager serves as the culinary lead, maintains food quality and brand standards, supports financial and inventory management, and drives revenue through in-store sales, online ordering, catering, and local business partnerships. The position is on-site and requires relocation before the start date, travel of up to 60–70% within the county, and occasional evening and weekend work.

Requirements

At least 3 years of experience in restaurant operations or hospitality leadership.
Strong understanding of kitchen operations and food service workflows.
Knowledge of food safety, sanitation, and health compliance standards.
Proven leadership and people-management skills.
Financial awareness, including cost control and operational efficiency.
Ability to thrive in a fast-paced, hands-on environment.
Must relocate before the start date.
Valid California driver's license and active auto insurance meeting California requirements.
Reliable personal vehicle for daily work use.
Successful completion of a background check, including MVR.
Ability to travel up to 60–70% within the county for in-person visits.
Successful completion of a Testlify skills assessment.
Reliable working laptop for the first 21 days of employment until the company-issued laptop is received; a personal equipment stipend is mentioned.
Effective time-management skills.
Internet speed of at least 300 Mbps download and 25 Mbps upload.
Proficiency with technology, including documentation systems, case management platforms, and communication tools.
Willingness to work occasional evenings and weekends as needed.

Nice To Haves

Multi-unit or expansion experience.

Responsibilities

Oversee daily kitchen and front-of-house operations and maintain smooth, consistent service.
Maintain operational standards aligned with brand expectations, including cleanliness, organization, and readiness.
Lead menu execution and food quality standards; ensure consistency in preparation, presentation, and portion control.
Monitor kitchen workflows to maintain efficiency and quality.
Lead, coach, and motivate kitchen and front-of-house teams; assist with hiring, onboarding, and training.
Foster a collaborative, accountable, and growth-oriented team culture.
Support budgeting, forecasting, and profit-and-loss oversight; monitor food costs, labor, and operating expenses.
Oversee inventory levels, ordering, and vendor coordination.
Ensure compliance with food safety, sanitation, and health regulations and maintain a safe, compliant workplace.
Address guest concerns promptly and professionally and promote a customer-first environment.
Represent Olive Branch Eatery through food quality, service standards, and guest engagement; support local marketing, promotions, and community outreach.
Drive in-store revenue through menu knowledge, suggestive selling, guest engagement, and coaching teams on upselling, add-ons, and featured items.
Ensure menu presentation, food execution, and service flow support increased check averages; use guest feedback and sales trends to refine menu features, specials, and promotions.
Optimize menu offerings and descriptions on online ordering platforms; promote online ordering, takeout, and catering; monitor order performance, feedback, and accuracy.
Collaborate with leadership on digital promotions, limited-time offerings, and featured items.
Build relationships with local businesses, offices, and community organizations to generate recurring, repeat, and referral business.
Support catering sales through menu execution, pricing awareness, operational readiness, and consistent quality and service for large orders, events, and off-site engagements.
Identify partnership opportunities aligned with brand values and Pacific Health Group initiatives; support catering programs, special events, and partnerships.
Support opening future locations and standardizing processes.
Use guest feedback and sales trends to inform menu features, promotions, and operational improvements.