Branch Manager Jobs

About The Position

Requirements

• Bachelor’s degree (or extensive industry and management experience).
• 2-5 years of managing a team of 5 or more individuals.
• Strong customer service, communication, problem-solving, and attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Nice To Haves

• Background in a home care and/or healthcare setting (preferred but not required).
• Healthcare Management Degree: Helpful for understanding industry standards.

Responsibilities

• Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
• Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
• Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
• Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
• Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
• Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
• Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
• Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
• Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.

Benefits

• Unlimited PTO
• 11 Paid Holidays
• Medical, dental, vision, and prescription options
• Company-paid life and AD&D insurance
• 401(k) Plan with company matching
• Health Savings Account
• Employee Assistance Program
• Company-provided computer and office setup
• Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
• Bonus Program: Opportunity to earn bonuses based on performance.
• Comprehensive In-Person Training – New hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.