Branch Manager I
Hertz • Albuquerque, NM3d
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Branch Manager I
Hertz•Albuquerque, NM
About The Position
The Branch Manager I represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for successful delivery and oversight of the Hertz product to internal and external customers, and provides leadership to employees with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is expected to have in-depth knowledge of operations, management, logistics, technology, and financial disciplines. The position calls for decisive, analytical, goal-directed, service-oriented leadership and delivering results through leadership, direction, alignment, and motivation. Salary: $52,000.00 per year. Shift hours may vary depending upon business need.
Requirements
- High school diploma or general equivalency diploma.
- Previous management experience in a fast-paced environment.
- Result orientation with a demonstrated history of success.
- Demonstrated ability to direct and motivate teams.
- Proficiency with technology.
- Financial and business acumen.
- Knowledge of customer service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
- Highly organized, with the ability to interface with multifaceted, cross-functional teams.
- Expert knowledge of the Microsoft Office suite, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
- Strong time-management skills.
- Customer service aptitude and ability to address and resolve customer service issues.
- Flexible and able to adapt to changes.
- Excellent oral and written communication skills.
Nice To Haves
- Associate degree.
- Experience in car rental, hospitality, or tourism.
Responsibilities
- Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
- Direct and organize reservations and pick-ups and develop relationships with existing vendors, including Lyft, Uber, and Pep-boys.
- Develop and implement location strategies to maximize profitability and revenue management opportunities, including revenue per unit.
- Handle or assist with resolving customer service issues and ensure customer service meets or exceeds area goals.
- Coach and empower staff to engage in problem resolution and customer relations.
- Attend or host outside sales meetings and events to promote the company and branch location.
- Increase the branch's market penetration and revenue.
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligning them with corporate objectives.
- Participate in training, coaching, and mentoring Branch staff.
- Complete performance reviews with Branch staff and discuss strengths and development opportunities.
- Hold weekly staff meetings to keep employees motivated and informed about business operations.
- Conduct monthly business reviews with Branch staff to ensure knowledge of key performance indicators.
- Maintain positive employee relations.
- Ensure corporate policies and procedures are appropriately administered and followed by all personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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