Bilingual Branch Sales Manager

Purpose Financial•Buena Park, CA

3d•Onsite

About The Position

The Branch Sales Manager (BSM) is responsible for the effective operation and continued growth of an assigned Advance America branch, with direction from the DDO. This performance-based role focuses on branch results and requires a passion for sales, marketing, and training. The BSM works to increase branch performance, productivity, and profitability while promoting employee engagement, teamwork, and job satisfaction through ongoing coaching and development. The BSM communicates company goals and strategies, manages financial goals, uses analytics to identify improvement opportunities, and ensures branch operations meet company standards and applicable laws. The role includes training and developing employees, supporting marketing efforts, building customer relationships, monitoring customer satisfaction, and coordinating compliance practices. The manager may travel within the division and must have access to insured, reliable transportation. Schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent required.
Two years of leadership experience, including sales leadership; two years of prior management experience is preferred. Equivalent operational and/or leadership experience may be considered in lieu of requirements.
Working knowledge of profit and loss (P&L), sales, collections, and cost-controlling measures.
Management experience demonstrating strong results in resolving customer and operational issues and successful P&L management.
Ability to coach and develop others.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all organizational levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except 19 in Alabama; eligible to work in the United States; and able to complete post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check.
Regular and punctual attendance is required.
Ability to meet the stated physical requirements, including prolonged standing or sitting, walking, bending, squatting, kneeling, pushing or pulling, reaching, twisting, typing, housekeeping and cleaning, and lifting less than 10 pounds frequently and up to 20 pounds occasionally.
Ability to travel and be physically present at assigned locations and complete the position’s physical requirements.

Nice To Haves

Some college preferred.
Bilingual Spanish is a plus.
Two years of prior management experience preferred.

Responsibilities

Communicate the company’s vision, strategies, division goals, and objectives to branch team members.
Manage branch financial goals and use analytics to identify opportunities to improve financial performance and profit margin.
Review branch operations and provide training and guidance in operations and sales leadership, in conjunction with the Division Director (DDO).
Ensure team members are trained on banking, collections, audits, company procedures, policies, products, programs, and standards.
Ensure compliance with federal, state, and local laws and company policies; work with the DDO and Operational Quality Specialists to identify and mitigate compliance concerns.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis, and develop strategies to increase market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, train, and develop branch team members to achieve objectives and support effective leadership.
Lead sales coaching and team development, and support branch profitability and growth.
Collaborate with the Division Director to build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone; monitor and measure customer satisfaction.
Lead case management for delinquent accounts.
Teach and validate understanding of Customer Choice - One Company/One Customer and the omnichannel experience.
Instruct branch employees on company procedures, policies, practices, and computer systems; assist the DDO with implementing changes to procedures, policies, products, or programs.
Lead by example in a hands-on and approachable manner, and develop branch skills to meet branch, division, and company objectives.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.
Complete banking, marketing, staffing coverage, and other assigned tasks requiring access to reliable transportation.