Bilingual Branch Sales Manager

Purpose Financial•Pahrump, NV

23h•Onsite

About The Position

The Branch Sales Manager (BSM) is accountable for branch performance and, with direction from the DDO, the effective operation and continued growth of the branch. The BSM increases performance, productivity, and profitability while promoting employee engagement, teamwork, and job satisfaction through coaching and development. The role requires a passion for sales, marketing, and training, and ensures branch employees are trained in company procedures, policies, products, and programs. The BSM manages branch financial goals, uses analytics to identify opportunities to improve profitability, leads marketing and sales efforts, builds customer relationships, and ensures compliance with applicable laws and company standards. The position also recruits, coaches, evaluates, and develops branch employees, and provides hands-on leadership and training across operations, marketing, and customer experience.

Requirements

High school diploma or equivalent.
Working knowledge of P&L, sales, collections, and cost-controlling measures.
Management experience with strong results resolving customer and operational issues and managing P&L.
Ability to coach and develop others.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all organizational levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except in Alabama where the minimum age is 19.
Must be eligible to work in the United States and successfully complete post-offer screening, including criminal background, MVR, and reference checks, and a credit check if required by state law.
Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.

Nice To Haves

Bilingual Spanish is a plus.
Some college.
Two years of prior management experience preferred.
Two years of leadership experience, including sales leadership; equivalent operational and/or leadership experience may be considered in lieu of requirements.

Responsibilities

Communicate company vision, strategies, division goals, and objectives to branch team members.
Manage financial goals and use analytics to identify opportunities to improve the branch’s financial position, profit margin, performance, and productivity.
Provide training and guidance in operations and sales leadership in conjunction with the Division Director.
Ensure team members understand and follow procedures related to banking, collections, audits, company policies, and standards.
Support compliance with federal, state, and local laws, and work with Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis and develop strategies to increase market share and active customer accounts.
Work with the DDO, Field Marketing Manager, and Corporate Marketing to maintain branch marketing campaigns.
Recruit, coach, evaluate, train, and develop branch team members to achieve objectives.
Lead sales, team development, branch growth, and profitability efforts.
Collaborate with the Division Director to help build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone; monitor and measure customer satisfaction.
Lead case management for delinquent accounts.
Teach and validate understanding of Customer Choice - One Company/One Customer and the omnichannel experience.
Instruct the branch on company procedures, policies, practices, and computer systems.
Assist the DDO with implementing new or changed procedures, policies, products, and programs.
Lead by example in a hands-on and approachable manner.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.