Branch Manager

Beacon Credit Union•Madison Heights, VA

About The Position

The Branch Manager is responsible for providing quality leadership within an assigned market and building a high-performing team. The role directs and administers branch operations, sales, and service efforts while supporting Beacon Credit Union’s mission to promote members’ financial success. The manager performs lending, deposit-gathering, and management duties to grow market share, build customer and brand loyalty, promote cross-selling, and deliver a positive customer experience. The role is accountable for meeting or exceeding market goals and service standards and adhering to Beacon policies and procedures. The position manages branch employees and their performance, develops business lending and deposit relationships, handles commercial loan applications and documentation, oversees daily branch controls and member service, monitors industry trends, and manages expenses. Business development activities take approximately 50% of the time.

Responsibilities

Direct and administer branch operational, sales, and service efforts, ensuring compliance with Beacon policies and procedures and meeting service standards.
Manage direct reports, including hiring, assigning work, monitoring performance, coaching, counseling, training, and ensuring compliance with regulatory requirements, organizational values, policies, service standards, goals, and work rules.
Appraise employee performance and make recommendations regarding compensation, promotion, and termination, as appropriate.
Develop lending and deposit business, spending approximately 50% of the time on these activities; call on existing clients and prospects to expand business and the client base.
Participate in business development and civic initiatives throughout the community to achieve defined goals.
Take commercial loan applications, obtain documents needed to underwrite and document credit requests, assess members’ ability to repay, complete or direct loan documentation and closings, and assist underwriting with annual review information.
Lead and coach direct reports to meet or exceed service standards and comply with policies, procedures, and regulations.
Ensure the branch and employees meet or exceed sales and service goals.
Ensure branch transactions are balanced at the close of each day, oversee cash-handling accountability, and help resolve balancing problems.
Ensure branch capture activity is completed at the end of each business day.
Ensure members’ requests and questions are promptly resolved; handle complaints; inform members about company services and policies; and counsel them regarding financial needs and requested services.
Monitor lending and deposit industry trends to inform research and development and help keep products, services, and processes competitive.
Manage and oversee expenses and pursue cost-saving measures.