Branch Manager I

Hertz • San Antonio, TX

3d

About The Position

The Branch Manager I represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for successful delivery and oversight of Hertz products for internal and external customers. It provides overall leadership to branch employees and accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, along with decisive, analytical, goal-directed, and service-oriented leadership.

Requirements

• High school diploma or general equivalency diploma.
• Previous management experience in a fast-paced environment.
• Demonstrated history of success and results orientation.
• Ability to direct and motivate teams.
• Proficiency with technology.
• Financial and business acumen.
• Knowledge of customer-service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, analysis, and report modeling.
• Strong organization and time-management skills.
• Ability to work with multifaceted, cross-functional teams.
• Expert knowledge of Microsoft Office, including the ability to perform complex analysis in Excel and strong knowledge of PowerPoint.
• Customer-service aptitude and ability to address and resolve customer-service issues.
• Flexibility and ability to adapt to changes.
• Excellent oral and written communication skills.

Nice To Haves

• Associate degree.
• Experience in car rental, hospitality, or tourism.

Responsibilities

• Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
• Direct and organize reservations and pick-ups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
• Handle or assist with resolving customer-service issues and maintain customer service at or above area goals.
• Coach staff and empower them to engage in problem resolution and customer relations.
• Attend or host outside sales meetings and events to promote the company and branch location.
• Increase branch market penetration and revenue.
• Develop, communicate, and monitor location and individual objectives and customer knowledge of brands and services, ensuring alignment with corporate objectives.
• Participate in training, coaching, and mentoring branch staff.
• Complete performance reviews with branch staff and discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
• Maintain a positive employee-relations environment.
• Administer and ensure personnel follow corporate policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED