Branch Manager

Mariner Finance • Heath, OH

2d • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to lead a branch team, run a profitable operation, maintain compliance, and provide leadership. The role is responsible for achieving annual growth goals, making loan decisions within assigned credit authority, reducing branch losses, and ensuring that company policies and procedures are implemented. The position also involves developing customer relationships and community business, managing branch staff and operations, resolving customer and employee issues, and performing customer-service and loan-processing duties as needed.

This is a full-time, 40-hour-per-week position, Monday through Friday, with seasonal Saturday hours and additional Saturday hours as business needs require. Work hours depend on the business hours of the time zone served. The employee must perform work at the assigned branch location except in certain emergencies. The position offers a base salary of $24.39–$31.70 per hour and eligibility for a monthly incentive based on individual and company performance. The company states that full-time employees receive a benefits package; details are available on its careers benefits page.

Requirements

• At least three years of related experience in consumer lending and/or financial services.
• Two years of successful supervisory experience, or recent successful completion within the past three years of a lending training program or closely aligned course of study. Additional applicable experience may substitute for supervisory experience.
• A bachelor's degree in a field such as business, accounting, finance, administration, or economics; alternatively, military rank of E-4, W1, O1, or above. Additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, and knowledge of and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in the event of an emergency as determined by the company, in consultation with applicable regulatory agencies as necessary.
• Ability to perform the essential duties and functions satisfactorily; reasonable accommodations may be made for employees with disabilities absent undue hardship.
• Must be able to meet the stated physical demands, including occasionally lifting or moving up to 20 pounds.

Nice To Haves

• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Review loan applications and approve or deny them within lending authority; offer loan solutions suited to customer needs.
• Manage existing accounts, including lending and collections, to achieve branch sales and delinquency goals.
• Coach branch staff with actionable feedback to support branch goals, reduce turnover, and foster a positive work environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business through networking with local establishments, including retail and automobile businesses, and build community relationships.
• Implement branch auditing procedures to control negotiable items and company records.
• Approve policy exceptions when authorized by management, considering the exception, retention needs, and related factors.
• Resolve customer obstacles related to products, service, or policy using problem-solving skills.
• Monitor and approve monthly expenses using the annual business plan while ensuring compliance with policies and procedures.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract diverse, high-quality candidates; coordinate and conduct interviews; and recommend candidates for vacancies to management.
• Participate in company meetings and professional development activities to stay current with industry trends and changes.
• Perform additional duties based on market demand and branch staffing to maintain consistent customer service, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package; details are provided on the company's careers benefits page.
• Eligible for a competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager