Branch Manager

FleetPride • Oklahoma City, OK

3d

About The Position

The Branch Manager supervises and coordinates all branch staff and operations. The role is responsible for maintaining a safe workplace, complying with applicable laws and company policies, and attracting and retaining qualified employees. The manager works to meet or exceed annual EBIT, sales-budget, and inventory goals while fulfilling customer expectations for product supply and service.

The Branch Manager oversees hiring, scheduling, performance reviews, employee development, and day-to-day procedures. The role also manages sales and customer relationships, inventory, invoicing, cash deposits, vendor invoices, expenses, accounts receivable, equipment maintenance, branch appearance, and customer-service standards. The manager works at the parts counter weekly and prepares reports for the Area Manager and Operations Manager.

The job involves handling stock, including lifting or carrying parts over 60 pounds for up to 15% of the time; most lifting and carrying involves parts weighing between 5 and 60 pounds. Work takes place inside and outside, with varied temperatures, minimal chemical hazards, vibration, dust, and vehicle noise. OSHA-approved steel-toed safety shoes are required from the first day.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• At least 5 years of experience in the heavy-duty truck parts industry.
• At least 3 years of supervisory experience.
• Valid driver's license with a clean driving record.
• Ability to lift or carry parts over 60 pounds for up to 15% of the time; most lifting and carrying involves parts weighing between 5 and 60 pounds.
• OSHA-approved steel-toed safety shoes are required from the first day.
• Skills in monitoring performance, judgment and decision-making, personnel-resource management, communication, active learning, time management, mathematics, critical thinking, and coordination.
• Oral expression and comprehension, problem sensitivity, and deductive reasoning.

Nice To Haves

• Associate’s degree in Business Administration.

Responsibilities

• Hire and supervise qualified branch employees, including counter sales, warehouse, and delivery staff.
• Review work during and after completion to ensure it is performed effectively.
• Plan work schedules and assign duties to maintain adequate staffing and respond to changing workloads.
• Communicate procedures and approved changes to employees and ensure they are followed.
• Appraise and document employee performance at regular intervals, develop improvement plans, and conduct annual performance reviews.
• Recommend performance-based pay increases and obtain approval from the Area Manager and Operations Manager before discussing them with employees.
• Enforce and follow company policies and procedures; counsel employees on work-related activities, personal growth, and career development.
• Prepare reports for the Area Manager and Operations Manager, and report employee work-related injuries to the third-party administrator, Zurich.
• Work at the parts counter weekly to ensure proper procedures and maintain familiarity with processes.
• Ensure walk-in customers are greeted immediately and offered assistance within two minutes, and that orders are filled with 100% accuracy.
• Post inventory receipts and invoice sales daily; deposit cash receipts and process vendor invoices according to accounting instructions.
• Approve expenses within budget limits.
• Lead sales meetings at least monthly; review territory EBIT and sales revenue against plan, identify sales opportunities, and share successful practices.
• Maintain a top-25-customer list; update it monthly and visit at least three customers each month to pursue new business opportunities.
• Lead annual product-pricing strategy development for each account.
• Suggest inventory additions or deletions and update catalogues quarterly.
• Review inventory reports weekly, correct negative quantities, and follow up on or cancel open invoices and purchase orders.
• Review branch accounts-receivable aging weekly and coordinate collection efforts with the credit department.
• Establish preventive maintenance plans and daily inspections for equipment such as delivery trucks and forklifts.
• Keep annual physical inventory variances at or below 2% of total inventory value.
• Maintain the appearance of the branch through daily cleaning, restocking display areas, and maintaining restrooms.
• Ensure the telephone is answered by the third ring and associates answer calls uniformly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED