Branch Manager I - Eagle River

CU1 Careers•Eagle River, AK

1d•Onsite

About The Position

Credit Union 1 is seeking a Branch Manager for its Eagle River Branch at 11544 Business Blvd. The role supports the financial well-being of the local community by providing consistent, high-quality member service while driving branch performance and growth. The Branch Manager develops and mentors the branch team through hands-on coaching and feedback, partners with risk and compliance to ensure policies are followed, and supports all phases of loan origination to help members meet their financial goals. The manager implements credit union goals consistent with its mission and core values; maintains service quality and controls costs; assesses branch operations, security, growth, and services; and reports findings to the Director of Branch Operations. The role oversees staff scheduling, training, and performance evaluations; promotes growth in loans and deposits; and manages branch security, maintenance, safety, and appearance. The manager also supports branch functions as needed and prepares and processes approved loan documents through closing. Community service is required for management staff. Some service may occur during work hours with the Director of Branch Operations’ permission, and some may occur outside normal working hours. Attendance at management-mandated events is required. The position is onsite, and candidates selected for the role must relocate to Alaska before the agreed-upon start date at their own expense; Credit Union 1 does not provide relocation assistance. Applicants must be legally authorized to work in the United States without restriction; visa sponsorship is not provided. Selected candidates are subject to a criminal background check.

Requirements

High school graduate or equivalent.
At least two years of supervisory experience and/or two years of experience working in a financial institution.
Thorough understanding of regulatory requirements associated with negotiating financial instruments.
Ability to handle member and employee matters professionally, tactfully, and confidentially.
Ability to effectively supervise, motivate, and lead a branch team to attain sales and service goals and comply with organizational and regulatory requirements.
Sound judgment and excellent communication skills with members, credit union employees, executive management, and the public.
Ability to negotiate, solve problems, and make effective decisions.
Ability to project a positive sales mindset and proactively evaluate and present products and services suited to a person’s financial needs.
Must be legally authorized to work in the United States without restriction.

Nice To Haves

Some college-level coursework in related areas.
Experience evaluating consumer loan requests.

Responsibilities

Implement credit union goals and objectives consistent with Credit Union 1’s mission and core values, maintain quality service, and control costs.
Conduct ongoing training, coaching, and observations to enhance team performance and improve member interactions.
Analyze and assess branch operations, security, growth, and services, and inform the Director of Branch Operations of findings.
Oversee staff scheduling, training, and performance evaluations to build a motivated, high-performing team.
Promote branch growth, loans, and deposits, and achieve the elements of branch plans.
Manage branch maintenance, security, and safety; open and close the branch as needed and follow applicable procedures.
Assume responsibility for all aspects of branch functions as needed.
Prepare and process documents and proceeds for approved loans, maintaining loan documents accurately and orderly through closing.
Observe, coach, and provide feedback to employees on service, culture, loans, and other job duties.
Maintain the branch’s appearance, including the teller line, lobby, and parking lot; ensure marketing materials are displayed appropriately and monthly and quarterly checklists are completed.
Maintain positive, professional relations with members and employees in keeping with the credit union’s mission and values.
Adhere to and enforce the credit union’s dress code policy.
Participate in required community service and attend management-mandated events.
Ensure the department participates in the Record Retention program, including creation, identification, use, storage, and destruction of records in accordance with policy.
Meet established department or branch standards and perform other duties as assigned.
Comply with Bank Secrecy Act and anti-money laundering (BSA/AML) and Office of Foreign Assets Control (OFAC) policies.