Bakery Manager-Eagle River

Albertsons Companies•Eagle River, AK

About The Position

The Bakery Manager directs and controls the Bakery Department to achieve sales and profit objectives while exemplifying and ensuring strong customer service. The role plans and oversees daily department operations, maintains product quality and freshness, manages inventory and merchandising, and ensures compliance with food safety, sanitation, labeling, safety, and company standards. The manager performs and oversees bakery work such as proofing, baking, decorating, slicing, and packaging products. The role manages promotional and seasonal displays, ordering and receiving, inventory controls, department records, sales and labor reporting, and shrink and expense control. The manager also serves customers, handles special orders and complaints, and supports sales through product suggestions and suggestive selling. The position supervises, motivates, trains, schedules, and participates in hiring bakery personnel; monitors performance and recommends personnel actions to the Store Director. It communicates sales goals and performance, attends required training and sales meetings, handles operational issues and emergency procedures, and ensures compliance with company policies. Work takes place in a temperature-controlled store environment with frequent exposure to hot ovens, freezer temperatures, flour dust, water, and cleaning agents. The role may require occasional overnight travel and work on nights, weekends, and holidays; scheduled hours vary.

Requirements

Working knowledge of Bakery Department duties, including Cake Decorator, Baker, and Sales Associate tasks.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity.
Ability to maintain a professional demeanor with customers, vendors, and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices to order and label products and plan sales, inventory, and scheduling.
Good understanding of company practices and Bakery Department policies and procedures, and ability to judge and react to business activity.
Ability to understand and use basic math, weights, and measures.
Basic knowledge of employment laws and workplace practices.
Extensive working knowledge of profit and loss statements.
Ability to comply with company grooming standards and dress code.
Ability to frequently reach, lift, and maneuver objects weighing up to approximately 40 pounds, and push and pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements and to stand for long periods; walk, bend, stoop, twist, and turn frequently; and occasionally climb ladders.
Manual dexterity and good eye-hand coordination.
Ability to operate ovens, mixers, microwave ovens, bread slicers, scales, proof boxes, trash compactors, and balers, and use knives, scrapers, and decorating tools.
Mental alertness to complete work activities safely and accurately.
Ability to use cleaning supplies, including chemicals, and equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are required.
Good attendance.
May be required to work nights, weekends, and holidays; scheduled hours vary. Occasional travel, including overnight travel, may be required.

Responsibilities

Champion corporate and division customer service programs to meet or exceed customer service goals.
Plan, organize, and direct day-to-day Bakery Department operations, exercising independent judgment and discretion.
Inspect bakery sections daily and initiate corrective measures to ensure product quality, code-date, sanitation, safety, and security compliance.
Oversee and assist with proofing, baking, decorating, slicing, and packaging fresh bakery products.
Implement promotional and seasonal displays; prevent shrink and control expenses.
Complete and monitor daily log sheets, purchase reports, sales and labor reports, other required paperwork, and records of advertised-item movement.
Order, check, receive, and control inventory; maintain adequate quantities, quality, freshness, and inventory levels according to division directives.
Stock and rotate products; organize and maintain the bakery cooler and freezer; conduct periodic inventories and maintain accurate department records.
Ensure bakery product quality and baking and decorating standards are met.
Merchandise products properly by following schematics, advertised-item requirements, signing procedures, and product-flow practices.
Comply with retail labeling laws, federal and state regulations, company policies, and health and food safety standards.
Follow company policy in handling quick-sale items.
Assist customers with special orders, make product suggestions, engage in suggestive selling, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Handle customer relations and receive and resolve customer complaints, reporting to the Store Director as appropriate.
Attend required training and sales meetings.
Implement emergency procedures in the event of equipment or computer software malfunctions.
Supervise, motivate, direct, train, and participate in hiring Bakery Department personnel.
Monitor associate performance and recommend personnel actions to the Store Director, including hiring, firing, layoff, and disciplinary action.
Identify and train associates with high potential for advancement.
Schedule personnel to ensure adequate coverage and service levels.
Communicate sales goals, department performance, and sales opportunities to associates.
Comply with and ensure compliance with company policies and procedures; promptly report potential serious policy violations to the Store Director and assist with appropriate handling.
Resolve associate complaints where appropriate and report actions taken to the Store Director.
Answer and respond appropriately to incoming calls.
Perform all job duties honestly and with integrity, in compliance with company policies and procedures.
Perform Cake Decorator, Baker, and Sales Associate duties as required.
Use computer software and electronic ordering devices to order and label products and plan sales, inventory, and scheduling.
Maintain company grooming standards and dress code; use cleaning supplies and equipment, including required gloves.