About The Position

As a Branch Manager in a Chase branch, you will lead and manage all aspects of the branch, including growing deposits and investments, overseeing operations, and coaching the team. You will create a welcoming environment for clients and employees, represent Chase’s brand and culture, deliver banking solutions and financial technology, and collaborate with experts to address clients’ specialized financial needs. The role includes completing the Branch Manager Training Program before placement. Travel may be required for in-person training and meetings, including out-of-state travel. The position is subject to Dodd-Frank and SAFE Act requirements, including review of relevant background and financial information and NMLS registration or updates. Continued employment depends on compliance with these requirements.

Requirements

  • At least 2 years of management, Retail Banking, or equivalent Chase leadership experience.
  • High school degree, GED, or foreign equivalent.
  • Ability to work branch hours, including weekends and evenings.
  • Ability to travel as required for in-person training and meetings, potentially out of state.
  • Meet applicable Dodd-Frank/Truth in Lending Act and SAFE Act qualification and NMLS registration requirements.
  • Demonstrated leadership, coaching, and employee-empowerment skills.
  • Ability to organize and manage competing priorities and develop plans for growth.
  • Strong decision-making skills and ability to lead in a fast-paced, changing environment.
  • Experience maintaining a strong risk and control environment and commitment to operational integrity and policy adherence.
  • Ability to influence, educate, and connect teams, partners, and clients with technology.

Nice To Haves

  • College degree or military equivalent.

Responsibilities

  • Motivate the branch team by communicating a clear vision and modeling Chase’s values of Service, Heart, Curiosity, Courage, and Excellence.
  • Use the Branch Scorecard to identify strategies for meeting branch goals and growing deposits and investments.
  • Understand and meet clients’ needs to build lasting relationships and trust.
  • Develop a high-performing team through coaching, feedback, and recognition of successes.
  • Encourage continued learning and development within the team.
  • Build relationships with local businesses and engage with the community.
  • Maintain a strong risk and control environment, use sound judgment, act with integrity, protect clients and the company, and follow policies and procedures.
  • Complete the Branch Manager Training Program before placement as a Branch Manager.
  • Register or update registration with NMLS as required and complete required annual renewals and updates.
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