Assistant Manager(05503) - 1209 W Main St.

Domino's Franchise•Durham, NC

15h

About The Position

The Assistant Manager helps lead store operations by coordinating delivery drivers and customer service representatives, maintaining staffing levels that meet business needs, and ensuring orders are prepared and delivered quickly and correctly. The role supports opening and closing procedures, customer issue resolution, delivery routing, vehicle inspections, product promotion, and quality customer service. The Assistant Manager also receives cross-training in food preparation and other store procedures and contributes to a teamwork-focused, energetic, and fun atmosphere.

Requirements

Ability to speak and write clearly.
Ability to use a computer-based order-entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Maintain staffing levels that match business needs throughout the day.
Make end-of-night bank deposits when closing.
Complete nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders at opening.
Foster and project a sense of urgency with every order.
Resolve disputes and help ensure unhappy customers return.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.