Billing Specialist Jobs

About The Position

Requirements

• Minimum of 2 years of experience in office setting or administrative roles
• Strong interpersonal skills
• Excellent organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A very high degree of personal integrity including the ability to manage sensitive or confidential information.
• Ability to communicate orally and in writing, in a clear and concise manner.
• Ability to adapt to changing work requirements.
• Ability and willingness to commute to the office Monday - Friday.

Responsibilities

• Handle and resolve customers’ requests.
• Take customer payments, including ACH, checks, credit cards, and bank drafts.
• Batch, print and mail service invoices.
• Open and distribute incoming mail.
• Post customer payments
• One-call customer care resolution, and when necessary, warm transfer inquiries to appropriate team members.
• Assist other departments streamline the customer requests and communicate customer changes.
• Assist customers with invoice questions and requests via telephone and email.
• Document all correspondence and interactions with customers in our system notes.
• Create and apply credits on customer accounts when applicable. Work with customers to apply cash and credit on accounts when necessary. Create and process refunds when applicable.
• Process customer cancellation requests accordingly and obtain details of cancellation to escalate when necessary. Investigate with other departments if necessary. Follow-up to make sure appropriate changes were made to resolve customers’ problems.
• Follow established processes for accuracy as jobs are completed, prorated invoices are created, activate the recurring invoices, and installations are invoiced.