Agreements and Customer Billing Specialist (15.50)

OCT Consulting, LLC•Washington, DC

13d•$105,000 - $125,000•Hybrid

About The Position

OCT Consulting is hiring an Agreements and Customer Billing Specialist to support a federal financial management shared services program. The program provides cost allocation, customer billing, financial reporting, and customer service operations to multiple federal customer organizations. The specialist manages agreements, routing, and customer communications that maintain each organization’s funding and service terms. This position is contingent upon contract award. The role is full-time and dedicated to the contract, with work performed during standard Eastern Time business hours. The position is based at the client’s headquarters in Southwest Washington, DC. Remote work, including from OCT facilities, may be performed with the client’s prior approval. Infrequent travel to other client sites, such as Dallas, TX, and Williston, VT, may be required. The employee must be a U.S. citizen and have lived in the United States for at least three of the last five years. A favorable preliminary and final fitness determination from the client agency is required before starting work and must be maintained throughout performance. The Public Trust background investigation includes a questionnaire, fingerprinting, credit check, and law enforcement agency checks; a client-issued badge is required before work begins. An active Secret or Top-Secret clearance is highly desired, and the client accepts reciprocity for an active clearance held with another federal agency. The employee must complete cybersecurity awareness and information protection training at onboarding and annually thereafter, sign a nondisclosure agreement for Sensitive but Unclassified information, and be fluent in English. The salary range is $105,000–$125,000 yearly, commensurate with experience and education. OCT offers medical, dental, and vision insurance; a 401(k) plan with 3% employer contributions; paid time off and standard government holidays; life insurance; short- and long-term disability benefits; and training benefits.

Requirements

Bachelor’s degree in accounting, finance, business administration, public administration, or a related field.
3–6 years of experience in intra-governmental agreements, reimbursable or shared services billing, or federal financial operations.
Experience preparing and routing Fiscal Service 7600A/7600B agreements and experience with Treasury G-Invoicing.
Experience negotiating or administering service level agreements with multiple customer organizations.
Experience with activity-based costing or cost allocation used for customer billing.
Experience maintaining SharePoint site content, lists, and libraries.
Technical writing experience, including standard operating procedures and customer guidance.
Working knowledge of SQL and Power BI or Tableau.
Proficiency in Microsoft Outlook, Teams, Word, Excel, PowerPoint, Project, and SharePoint.
U.S. citizenship and residence in the United States for at least three of the last five years.
Ability to obtain a favorable preliminary and final fitness determination from the client agency before starting and maintain it throughout performance; completion of the associated Public Trust background investigation and obtaining a client-issued badge before beginning work.
Completion of client cybersecurity awareness and information protection training at onboarding and annually thereafter, and signing a nondisclosure agreement for Sensitive but Unclassified information.
Fluency in reading, writing, speaking, and understanding English.

Nice To Haves

Master’s degree preferred.
FAC-COR certification.
CGFM certification.
Experience supporting continuing resolution funding cycles.
Active Secret or Top-Secret security clearance; reciprocity is accepted for an active clearance held with another federal agency.

Responsibilities

Support annual Service Level Agreement renegotiation beginning about 120 days before fiscal year-end by maintaining the plan and schedule, tracking comments and edits, maintaining adjudication tracking, consolidating the final draft by September 15, and preparing panel and routing sheets.
Prepare draft intra-agency agreement forms (Fiscal Service 7600A and 7600B) in Treasury G-Invoicing and track routing, review, approval, and signature with customer organizations and internal budget and finance offices, including repeated cycles during continuing resolutions.
Coordinate, track, and submit access requests for the program’s billing tools; the client’s IT organization approves and provisions access.
Track and report data-provider response times and, when requested, response quality.
Maintain customer service SharePoint site content and pages, protect PII and Sensitive but Unclassified information, and coordinate site changes with the client’s IT organization.
Support fiscal year-end activities, including queue report tracking and distribution, customer meetings, and guidance communications tailored to each customer organization.
Serve as backup for quarterly cost per vendor invoice reports and monthly customer activity reports.
Develop training materials and help deliver virtual training to employees who provide data.
Support ad hoc taskings and process improvement projects as assigned.