Market Specialist - Service Agreements and Digital

ABB•Houston, TX

1d•Hybrid

About The Position

The Market Specialist develops and supports service agreement offerings that incorporate digital solutions. The role creates end-user acceptance and specifications for these offerings, and develops and implements marketing and sales activities in alignment with the agreed strategy. It monitors customer satisfaction and sales performance, sets and reviews marketing and communications strategies for target segments, and oversees progress toward established targets. The specialist also tracks digital market trends, recommends strategy improvements, visits customers to understand needs and resolve issues, and supports sales and channel teams in winning business. The position is hybrid, based in Houston, Texas, with 50% travel required. It reports to the VP Americas Customer Services.

Requirements

Associate’s degree in a related field.
At least 5 years of experience in Technical Services.
Experience with IT systems.
Knowledge of and experience with Process Analytics systems.

Nice To Haves

Bachelor’s degree in a related field.
Marketing and/or sales experience, specifically with digital services.
Web application experience.

Responsibilities

Create end-user acceptance and specification offerings for service agreements with digital offerings.
Drive and implement marketing and sales activities for assigned market segments in line with the agreed strategy.
Ensure a high level of customer satisfaction and continuously monitor service agreement with digital offering sales performance.
Define, implement, and review service agreement and digital marketing and communications strategies for target segments.
Oversee progress toward established targets and define improvement actions as needed.
Monitor digital market trends and recommend improvements to digital marketing strategies and plans in response to changing market and competitive landscapes.
Visit customers to understand their needs and ensure resolution of customer issues.
Assist sales and channel teams in winning business.

Benefits

Medical plan options, including a PPO and a high-deductible plan with a Health Savings Account.
Dental plan options.
Vision benefit.
Company-paid life insurance and accidental death and dismemberment insurance.
Voluntary life and accidental death and dismemberment insurance.
Company-paid short-term and long-term disability insurance, with an option to increase long-term disability coverage.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program and Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan.
11 paid holidays.
Vacation under a permissive time-away policy for salaried exempt positions.