Agreements and Customer Billing Specialist (15.50)

OCT Consulting • Washington, DC

12d • Hybrid

About The Position

OCT Consulting is hiring an Agreements and Customer Billing Specialist to support a federal financial management shared services program serving multiple federal customer organizations. The program provides cost allocation, customer billing, financial reporting, and customer service operations. The specialist manages agreements, routing, and customer communications that help maintain each organization’s funding and service terms. The position is contingent upon contract award and is full-time, dedicated to the contract. Work is performed during standard Eastern Time business hours at the client’s headquarters in Southwest Washington, DC. Remote work may be performed with prior client approval, and infrequent travel to other client sites, such as Dallas, TX, and Williston, VT, may be required.

The role supports annual Service Level Agreement renegotiations; prepares and routes Fiscal Service 7600A/7600B intra-agency agreements through Treasury G-Invoicing; coordinates billing-tool access requests; tracks data-provider responses; maintains customer service SharePoint content; and supports fiscal year-end activities. The specialist also provides backup reporting, develops and delivers virtual training, and supports ad hoc taskings and process improvement projects.

The role requires a bachelor’s degree in a relevant field and 3–6 years of related experience. Candidates must be U.S. citizens, meet the stated U.S. residency condition, obtain and maintain a favorable client fitness determination for a Public Trust position, complete required training, sign a non-disclosure agreement, and be able to communicate fluently in English. An active Secret or Top-Secret clearance is highly desired.

Requirements

• Bachelor’s degree in accounting, finance, business administration, public administration, or a related field.
• 3–6 years of experience in intra-governmental agreements, reimbursable or shared services billing, or federal financial operations.
• Experience preparing and routing Fiscal Service 7600A/7600B agreements and experience with Treasury G-Invoicing.
• Experience negotiating or administering service level agreements with multiple customer organizations.
• Experience with activity-based costing or cost allocation used for customer billing.
• Experience maintaining SharePoint site content, lists, and libraries.
• Technical writing experience, including standard operating procedures and customer guidance.
• Working knowledge of SQL and Power BI or Tableau.
• Proficiency in Microsoft Outlook, Teams, Word, Excel, PowerPoint, Project, and SharePoint.
• Must be a U.S. citizen and have lived in the United States for at least three of the last five years.
• Must obtain a favorable preliminary and final fitness determination from the client agency before starting work and maintain it throughout performance. The Public Trust background investigation includes a questionnaire, fingerprinting, credit check, and law enforcement agency checks.
• A client-issued badge is required before work begins.
• Must complete client cybersecurity awareness and information protection training at onboarding and annually thereafter and sign a non-disclosure agreement for Sensitive but Unclassified information.
• Must be able to read, write, speak, and understand English fluently.
• Must be able to work during standard Eastern Time business hours.

Nice To Haves

• Master’s degree.
• FAC-COR certification.
• CGFM certification.
• Experience supporting continuing resolution funding cycles.
• Active Secret or Top-Secret security clearance; the client will accept reciprocity for an active clearance held with another federal agency.

Responsibilities

• Support annual Service Level Agreement renegotiations beginning about 120 days before fiscal year-end; maintain plans and schedules, track comments and edits, maintain adjudication tracking, consolidate the final draft by September 15, and prepare panel and routing sheets.
• Prepare draft Fiscal Service 7600A and 7600B intra-agency agreement forms in Treasury G-Invoicing and track routing, review, approval, and signature with customer organizations and internal budget and finance offices, including repeated cycles during continuing resolutions.
• Coordinate, track, and submit access requests for the program’s billing tools; the client’s IT organization approves and provisions access.
• Track and report data-provider response times and, when requested, response quality.
• Maintain the content and pages of the customer service SharePoint site, protect PII and Sensitive but Unclassified information, and coordinate site changes with the client’s IT organization.
• Support fiscal year-end activities, including queue report tracking and distribution, customer meetings, and guidance communications tailored to each customer organization.
• Serve as backup for quarterly cost per vendor invoice reports and monthly customer activity reports.
• Develop training materials and help deliver virtual training to employees who provide data.
• Support ad hoc taskings and process improvement projects as assigned.
• Complete the client’s cybersecurity awareness and information protection training at onboarding and annually thereafter, and sign a non-disclosure agreement for Sensitive but Unclassified information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan with 3% employer contributions of the employee’s gross salary
• Paid Time Off
• Standard government holidays
• Life insurance
• Short- and long-term disability benefits
• Training benefits
• Career growth and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level