Bank Branch Manager Jobs

About The Position

Requirements

• Undergraduate degree or similar coursework or training.
• Five to seven years of customer service or sales experience.
• Five to seven years of supervisory experience, with demonstrated success leading, coaching, managing, and motivating others.
• Strong written and oral communication skills.
• Excellent customer service skills.
• Ability to use computer systems and office equipment and learn software systems supporting branch transaction processing.
• Ability to stand for long periods and lift up to 50 pounds.
• Flexibility in scheduling; may be required to work Saturdays and extended hours.
• Travel may be required.
• Adhere to the Bank’s dress code policy.
• Maintain an understanding of the HFG mission statement and core values.
• Ability to work with a diverse workforce and customer base, work independently, and make sound decisions.
• Ability to participate in opening and closing the branch, oversee the teller line, run the vaults including the cash recycler, and manage the branch scanning process.
• Ability to perform essential duties satisfactorily, with reasonable accommodations available where applicable.

Nice To Haves

• Prior Branch Manager experience.
• Fluency in a second language.
• Familiarity with the local market.
• Leadership, coaching, sales, relationship-building, organizational, and performance-evaluation skills.
• Awareness of business and investment products, mortgages, and lending services.
• Ability to develop and use teller skills to provide staffing flexibility.

Responsibilities

• Provide responsive, high-quality customer service and use authorized decision-making to support customer retention.
• Identify opportunities to improve customer relationships, products, services, practices, and the Bank’s market position.
• Promote collaboration and communication with other departments.
• Participate in community networking and visit prospective and existing business clients.
• Interview customers and take and close consumer and home equity loan or line applications, where applicable; ensure appropriate staff are trained to do so.
• Refer mortgage and refinance customers to the branch’s Mortgage Originator, and assist with online applications when that originator is absent.
• Maintain and support team knowledge of consumer and home equity products, regulations, and processes.
• Participate in hiring; observe, coach, mentor, and communicate with branch staff.
• Develop, implement, and manage performance plans and goals for employees and the branch; work to meet or exceed Bank goals.
• Provide input on employee performance management and conduct annual performance evaluations in coordination with appropriate team members.
• Foster a positive, professional work environment; support employee development, recognition, and career growth.
• Promote community involvement and ensure the team understands the Bank’s mission, values, goals, and strategies.
• Schedule staff effectively and manage overtime hours.
• Ensure compliance with federal and state laws and Bank policies and procedures.
• Assist with periodic audits, month-end reports, and inventories in a timely manner.
• Oversee branch security and ensure staff compliance with the security manual and required training.
• Manage branch risk and ensure adherence to overdraft authority, fee waiver, rebate, and BSA procedures.
• Protect non-public customer information and IT resources, and follow security policies and practices.
• Perform other similar duties as assigned or requested by the SVP Retail Banking.
• Participate in community development service and encourage CRA-qualified volunteerism.