Assistant Branch Manager - McAllen, TX

Texas Regional Bank•McAllen, TX

1d•Onsite

About The Position

The Assistant Branch Manager provides high-quality customer service and a positive banking experience while supporting the day-to-day operation of the Teller area. The role processes teller transactions, ensures accurate and timely transaction processing in accordance with bank policies and procedures, and provides guidance, assistance, and approvals to tellers. It also supports scheduling, training, supervision, and enforcement of teller policies and procedures. The position is expected to meet all requirements of the dual role of Personal Banker. The Assistant Branch Manager oversees teller operations, including balancing, cash ordering and vault balancing, transaction posting, quarterly audits, teller suspense tracking, and review and approval of daily general ledger entries. The role assists customers and prospective customers, promotes and cross-sells bank products and services, resolves complex issues, and maintains positive relationships. It also carries out employee management responsibilities in accordance with bank policies, applicable laws, and regulations.

Requirements

High school diploma or GED.
Two years of bank teller experience or experience in a relevant field in the banking industry.
At least six months of cash-handling experience.
Strong customer relations and interpersonal skills.
Ability to type, use a computer efficiently, and use a 10-key calculator.
Proficiency with Microsoft Office Suite.
Ability to handle large quantities of currency accurately.
Good problem-solving, decision-making, communication, prioritization, and organizational skills.
Ability to maintain mental concentration while handling frequent interruptions in a fast-paced environment.
Ability to work flexible hours as scheduled Monday through Saturday.
Ability to be physically present in the Bank to perform job duties.
Ability to stand for most of the workday and to lift, carry, or move boxes or bags of currency and coin weighing up to 25 pounds.
Excellent communication, analysis, observation, and decision-making skills; ability to determine priorities, communicate them clearly, and align resources appropriately.
Ability to work under pressure and in a stressful atmosphere while remaining composed.
Ability to provide visible, compassionate leadership and foster positive attitudes and trust.
Ability to maintain effective relationships with board members, officers, employees, and members of the business and civic community.
Sound knowledge of general bank operations.

Nice To Haves

Previous supervisory experience.
Bilingual in English and Spanish.

Responsibilities

Coach, review, supervise, and discipline assigned employees as needed, and make suggestions and recommendations regarding employment status.
Prepare work schedules and prioritize duties.
Direct daily Teller area operations, including teller balancing, ordering cash, cash vault balancing, posting deposits, withdrawals, transfers and loan payments, and cashing checks.
Conduct quarterly audits, including audits of teller cash boxes, gift cards, and Cashier’s Checks.
Track the banking center’s overall teller suspense total to ensure compliance with Teller Disciplinary Guidelines.
Review and approve daily general ledger entries.
Operate the teller station as necessary and ensure teller drawers are balanced.
Assist existing and potential customers with product and service inquiries.
Answer questions and resolve difficult or complex problems raised by tellers or other staff.
Promote and cross-sell the Bank’s products and services at every opportunity.
Make a concentrated effort to solve customer problems and maintain positive relations with contacts, customers, and potential customers.
Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
Carry out management responsibilities in accordance with Bank policies and applicable laws and regulations, including interviewing, hiring, training, planning, goal setting, assigning and directing work, appraising, rewarding and disciplining employees, and addressing customer and employee complaints.
Comply with federal and state regulations and established Bank policies and procedures.
Perform other duties as assigned.