Assistant Branch Manager - McAllen, TX

TRB Bank•McAllen, TX

1d•Onsite

About The Position

The Assistant Branch Manager provides high-quality customer service and a positive banking experience while overseeing day-to-day teller-area operations. The role processes teller transactions, including checks, deposits, withdrawals, and transfers, balances teller drawers, and ensures transactions are handled accurately and promptly in accordance with established policies and procedures. The Assistant Branch Manager provides tellers with guidance, assistance, and approvals; prepares work schedules; trains new or less experienced tellers; and enforces teller policies and procedures. The position also meets the requirements of the dual role of Personal Banker. The role supervises and supports assigned employees, manages teller operations and related audits and records, assists customers with product and service inquiries, resolves complex problems, and promotes the Bank’s products and services. It also supports the Bank’s vision, mission, core values, policies, and procedures; carries out management responsibilities in accordance with applicable laws and regulations; and performs other duties as assigned. The position requires physical presence at the Bank. Work may be mentally and physically stressful, involves standing for most of the workday, and may require lifting, carrying, or moving currency and coin boxes or bags weighing up to 25 pounds. Flexible hours are required as scheduled Monday through Saturday.

Requirements

High school diploma or GED.
Two years of bank teller experience or experience in a relevant field in the banking industry.
At least six months of cash-handling experience.
Strong customer relations and interpersonal skills.
Ability to type, use a computer efficiently, and use a 10-key calculator.
Proficiency with Microsoft Office Suite.
Ability to handle large quantities of currency accurately.
Good problem-solving and decision-making skills, effective communication, and ability to prioritize and organize work activities.
Ability to concentrate while handling frequent interruptions and working in a fast-paced environment.
Ability to work flexible hours as scheduled Monday through Saturday.
Must be physically present in the Bank to perform job duties.

Nice To Haves

Previous supervisory experience.
Bilingual in English and Spanish.

Responsibilities

Coach, review, supervise, and discipline assigned employees as needed, and make suggestions and recommendations regarding their employment status.
Prepare work schedules and prioritize duties.
Direct daily teller-area operations, including teller balancing, ordering cash, balancing the cash vault, and processing deposits, withdrawals, transfers, loan payments, and check cashing.
Conduct quarterly audits, including audits of teller cash boxes, gift cards, and Cashier’s Checks.
Track the banking center’s overall teller suspense total to ensure compliance with Teller Disciplinary Guidelines.
Review and approve daily general ledger entries.
Operate the teller station as necessary and ensure teller drawers are balanced.
Assist existing and potential customers with product and service inquiries.
Answer questions and resolve difficult or complex problems raised by tellers or other staff.
Promote and cross-sell the Bank’s products and services at every opportunity.
Make a concentrated effort to solve customer problems.
Promote and maintain positive relations with contacts, customers, and potential customers.
Support and promote the Bank’s vision, mission, core values, organizational structure, policies, and procedures.
Provide visible, compassionate leadership that fosters positive attitudes and trust among employees, customers, and prospects.
Interview, hire, and train employees; plan, set goals, assign and direct work; appraise, reward, and discipline employees; and address complaints and resolve customer and employee problems.
Comply with federal and state regulations and established Bank policies and procedures.
Perform other duties as assigned.