Branch Manager

M&T Bank•Middletown, DE

23d•$82,100 - $136,900

About The Position

The Branch Manager oversees all branch activities and is accountable for the success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The position includes personal production responsibilities and leads the branch team in achieving annual sales and profitability goals and managing branch operations. The manager coaches and develops an average team of 4–5 employees and oversees a smaller customer base, transaction volume, and servicing workload. The Branch Manager identifies Retail and Business Banking customers’ needs and uses the bank’s sales process and available resources to provide personalized short- and long-term solutions. The role independently sources and processes Business Banking loan requests up to $250,000 and proactively bundles products and services where appropriate. The manager maintains regulatory, operational, security, and control compliance; monitors adherence to policies, procedures, and audit requirements; and promotes sound risk management. The role also equips employees and customers to recognize and respond to fraud risks, promotes fraud-prevention and digital-security resources, and supports customers affected by fraud. The Branch Manager leads, recruits, develops, and retains employees; fosters a customer-focused culture; owns customer prospecting, follow-up, retention, and household growth; and represents the bank in the local community. The position reports to a Retail Regional Manager and is responsible for maintaining Federal SAFE Act registration requirements.

Requirements

Bachelor’s degree and at least 3 years of relevant experience, or, in lieu of a degree, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Demonstrated Business Banking knowledge, including products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage all branch activities and overall success of the branch operating model, including customer and employee experience, digital engagement, transactions, operations, servicing, and sales.
Identify Retail and Business Banking customer needs and use the sales process, tools, and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000 and bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintain a strong risk and control environment.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about evolving fraud risks and guide affected customers through available recovery and resolution resources.
Promote fraud-prevention tools, account monitoring services, digital security features, and customer protection practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; manage performance, provide feedback, support career growth, and reinforce brand standards and bank priorities.
Drive customer prospecting and follow-up, retention, and year-over-year growth of consumer and business households while delivering exceptional customer experiences and limiting risk.
Build partnerships with local businesses, nonprofits, schools, and community groups; represent the bank at community events and support community engagement and financial education.
Identify risk-related issues requiring escalation and adhere to company risk and regulatory standards, policies, controls, and risk appetite.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Meet and maintain Federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and enhancements; make sound risk management decisions.
Lead branch operations and the team toward annual sales and profitability goals.
Complete other related duties as assigned.