Citizens Branch Manager

Citizens Bank•Farmington, MI

About The Position

At Citizens, the Branch Manager leads the branch team in exceeding customer expectations and building lasting customer relationships that support loyalty and business growth. The role oversees branch performance and sales growth while fostering an exceptional colleague and customer experience through inspirational leadership, collaboration, and sound operational practices. The Branch Manager coaches the team to achieve individual and collective performance and sales goals, using solutions that address customer needs and demonstrate the value of products and services. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans to support individual and branch-wide goals. As the owner of branch execution and outcomes, the Branch Manager communicates business priorities, applies financial acumen and strategic insight to decision-making, and directs colleague and sales activities to achieve or exceed targets. The role also serves as a visible brand ambassador, engaging with the local community to cultivate new customer relationships and strengthen existing ones.

Requirements

High school diploma or equivalent.
Leadership experience with the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
Successful record of managing objectives, meeting sales and branch goals and deadlines, and working in a profit-and-loss environment.
Ability to drive an exceptional customer experience, validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Must meet and comply with all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance and sales growth while delivering an outstanding customer and colleague experience.
Build a customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.
Coach colleagues to achieve individual and collective performance and sales goals, offering solutions that address customer needs.
Promote mobile and online banking platforms to customers in a digital-first environment.
Develop colleagues and a diverse talent pipeline to meet evolving business needs, prioritizing performance and growth.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues and empower them to execute confidently.
Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
Direct colleague and sales activities to meet or exceed key targets.
Engage with the local community to cultivate new customer relationships and deepen existing ones.
Maintain partnerships with community and civic organizations.