Citizens Branch Manager
About The Position
At Citizens, the Branch Manager leads a team focused on building customer relationships and delivering exceptional experiences. The role oversees branch performance and sales growth while creating a strong customer- and colleague-centric culture through inspirational leadership, collaboration, and sound operational practices. The Branch Manager coaches colleagues to achieve individual and team performance and sales goals, offers solutions that address customer needs, and demonstrates the benefits of mobile and online banking. The role also develops colleagues and a diverse talent pipeline, communicates business priorities, and uses financial acumen and strategic insights to guide decisions and deliver branch outcomes. As a visible brand ambassador, the Branch Manager engages with the local community to build new customer relationships and strengthen existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience, including the ability to coach and develop colleagues to drive sales excellence, deliver high-quality customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- A successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
- Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and customer and colleague experience.
- Coach and develop colleagues to achieve individual and branch-wide sales and performance goals.
- Direct colleague and sales activities to meet or exceed key targets.
- Promote digital banking platforms, including mobile and online banking, to customers.
- Build a diverse talent pipeline and support colleague performance and growth through coaching plans and continuous learning.
- Communicate business priorities to colleagues in a clear and motivating way.
- Use financial acumen and strategic insights to guide branch decisions and outcomes.
- Build relationships with community and civic organizations and represent the brand locally.
- Deliver exceptional customer service and maintain operational integrity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
