Citizens Branch Manager
About The Position
At Citizens, the Branch Manager leads a team in exceeding customer expectations and building relationships that drive customer loyalty and long-term business success. The role oversees branch performance and sales growth while fostering an excellent colleague and customer experience through inspirational leadership, collaborative partnerships, and sound operational practices. The Branch Manager coaches colleagues to achieve individual and collective performance and sales goals, offering solutions that address customer needs and demonstrate product and service value. The role promotes digital banking by showing customers how to use mobile and online banking platforms. The Branch Manager also develops colleagues and a diverse talent pipeline, implements coaching plans, communicates business priorities, and uses financial acumen and strategic insights to guide branch decisions and results. As owner of branch execution and outcomes, the Branch Manager directs colleague and sales activities to meet or exceed targets. The role also represents Citizens in the local community, cultivating new customer relationships and deepening existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience, including the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- A successful record of managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
- Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead the branch team in delivering exceptional customer experiences and building lasting customer relationships.
- Drive branch performance, sales growth, and customer and colleague experience.
- Coach and develop colleagues to achieve individual and collective performance and sales goals.
- Provide solutions that address customer needs and communicate the value of products and services.
- Promote mobile and online banking platforms in a digital-first environment.
- Build a diverse talent pipeline and support colleague performance, growth, and learning.
- Implement coaching plans to help colleagues achieve personal and branch-wide goals.
- Communicate business priorities clearly to empower colleagues to execute confidently.
- Oversee branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
- Direct colleague and sales activities to meet or exceed key targets.
- Build relationships with local community and civic organizations to acquire and retain customers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
