Citizens Branch Manager
About The Position
At Citizens, the Branch Manager builds customer relationships and delivers exceptional customer experiences while advancing customer acquisition, retention, and business growth. The manager leads branch performance, sales growth, and colleague and customer experience through inspirational leadership, collaborative partnerships, and sound operational practices, creating a customer-centric culture. The Branch Manager coaches colleagues to meet individual and team performance and sales goals by identifying customer needs and providing relevant solutions, products, and services. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans that support individual and branch goals. The manager communicates business priorities clearly and owns branch execution and outcomes, using financial acumen and strategic insight to guide decisions and achieve results. As a visible brand ambassador, the manager engages with the local community to build new customer relationships and strengthen existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience with a proven ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- A successful record of managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
- Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet and comply with all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Build a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.
- Coach colleagues to achieve individual and collective performance and sales goals by addressing customer needs with appropriate solutions, products, and services.
- Showcase mobile and online banking platforms and their accessibility to customers.
- Develop colleagues, build a diverse talent pipeline, and implement coaching plans that support colleague growth and branch-wide goals.
- Communicate business priorities in a way that empowers colleagues to execute confidently.
- Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
- Direct colleague and sales activities to meet and exceed key targets.
- Engage with the local community as a brand ambassador to cultivate new customer relationships and deepen existing ones.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
