Citizens Branch Manager
About The Position
At Citizens, the Branch Manager builds relationships and delivers exceptional customer experiences while advancing customer acquisition, retention, and business growth. The manager leads branch performance, sales growth, and colleague and customer experience, using inspirational leadership, collaborative partnerships, and sound operational practices to maintain a customer-centric culture. As a leader and coach, the Branch Manager helps colleagues meet individual and collective performance and sales goals by identifying customer needs and providing relevant product and service solutions. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans that support individual and branch-wide goals. The manager communicates business priorities, directs colleague and sales activities, and uses financial acumen and strategic insight to oversee branch execution and outcomes. The role also represents Citizens in the local community, building new customer relationships and deepening existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience, with the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- Successful record of managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
- Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Build and sustain a strong customer-centric culture through leadership, collaboration, and sound operational practices.
- Coach and develop colleagues to achieve individual and collective performance and sales goals.
- Present customer-focused solutions that address needs and deliver product and service value.
- Demonstrate mobile and online banking platforms to customers in a digital-first environment.
- Build a diverse talent pipeline and support colleagues’ performance, development, and growth.
- Implement coaching plans to help colleagues achieve personal and branch-wide goals.
- Communicate business priorities in a way that empowers colleagues to execute confidently.
- Oversee branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
- Direct colleague and sales activities to meet and exceed key targets.
- Engage with the local community to build new customer relationships and deepen existing ones.
- Meet sales goals, deadlines, and branch goals in a profit-and-loss environment while maintaining customer service and operational integrity.
Benefits
- Competitive pay
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity and paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off that exceeds applicable mandatory paid sick or paid time-away policies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
