Citizens Branch Manager

Citizens Financial Group•Essex Junction, VT

About The Position

At Citizens, the Branch Manager leads a team to exceed customer expectations, build lasting customer relationships, and advance branch business goals. The role is accountable for branch performance, sales growth, and colleague and customer experience, using inspirational leadership, collaborative partnerships, and sound operational practices to foster a customer-centric culture. As a leader and coach, the Branch Manager helps colleagues meet individual and team performance and sales goals by delivering solutions that address customer needs and demonstrate product and service value. The manager promotes mobile and online banking in a digital-first environment, develops a diverse talent pipeline, and supports colleague performance and growth through continuous learning and coaching plans. The role communicates business priorities, uses financial acumen and strategic insights to guide decisions, directs colleague and sales activities, and represents Citizens in the local community to build and deepen customer relationships.

Requirements

High school diploma or equivalent.
Leadership experience, with demonstrated ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
Successful record of managing objectives, meeting sales and branch goals and deadlines in a profit-and-loss environment.
Meet all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or Bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance, sales growth, and the colleague and customer experience.
Build a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.
Coach colleagues to achieve individual and collective performance and sales goals with solutions that address customer needs.
Showcase mobile and online banking platforms to customers in a digital-first environment.
Build a diverse talent pipeline and develop colleagues to meet changing business needs.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues and empower them to execute confidently.
Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
Direct colleague and sales activities to meet and exceed key targets.
Engage with the local community as a brand ambassador to cultivate new and deepen existing customer relationships.
Deliver an exceptional customer experience, as validated through customer satisfaction surveys.
Maintain strong partnerships with community and civic organizations.

Benefits

Competitive pay.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off policy that exceeds applicable mandatory paid sick or paid time-away policies.