Branch Manager Capital PA District

Wells Fargo Bank•Harrisburg, PA

3d•Onsite

About The Position

Wells Fargo is hiring experienced, people-focused leaders for a Branch Manager career within the National Branch Network. The Branch Manager serves as the branch’s sales leader, accountable for acquiring, deepening, and retaining customer relationships and driving growth across primary checking, deposits, lending, credit cards, and investments. The role requires disciplined execution, effective coaching and performance management, and a balance between growth objectives and operational risk management. The Branch Manager leads, coaches, and develops a team, building an engaged and accountable culture focused on recognizing customers’ financial needs and recommending appropriate Wells Fargo solutions. The role also involves partnering with internal sales teams, promoting digital banking options, reviewing performance information, and managing operational and customer-protection risks. New participants begin in the Branch Manager Readiness Program, which includes guidance, mentorship, job shadowing, and practical learning in day-to-day branch operations. Successful completion is required before transitioning into a Branch Manager position. During training, the position is an interim, nonexempt role. Employees already serving as Wells Fargo Branch Managers are not required to complete the program. Branch assignment depends on business need and availability at placement.

Requirements

At least 5 years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
At least 2 years of leadership experience.
Ability to work a schedule that includes Saturdays.
Ability to travel within the assigned geography up to 50% of the time during the first 6 months and before or until placement in a specific branch, depending on location.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply.
Successful completion of the Branch Manager Readiness Program is required to transition into a Branch Manager position, except for employees already serving in a Wells Fargo Branch Manager role.
This position is not eligible for visa sponsorship.

Nice To Haves

Proven ability to hire, coach, and develop sales professionals and direct reports while fostering accountability, collaboration, adaptability, and high performance.
Demonstrated ability to lead a customer-focused sales culture and drive measurable growth through coaching, accountability, disciplined execution, ownership of performance outcomes and talent decisions, and risk management.
Ability to analyze performance, identify strengths and opportunities, and execute action plans that help a team achieve business objectives.
Independent judgment and critical-thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
Demonstrated success managing and coaching across affluent, high-net-worth, and business customer segments, identifying complex financial needs, and building strong relationships with customers, internal partners, and community stakeholders.
Ability to lead teams in influencing, educating, and connecting customers to technology, and to explain the value of digital banking solutions.
Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, and ability to model and reinforce protective behaviors.

Responsibilities

Provide inclusive leadership, set clear expectations, and coach and manage performance to achieve sales, service, and operational excellence.
Lead the branch team in identifying customer financial needs and delivering tailored consumer and business solutions.
Use branch manager routines, observation, feedback, and follow-up to build team capability, confidence, and productivity, and hold employees accountable for behaviors and outcomes.
Partner with Wealth & Investment Management, Business Banking, Home Lending, and other internal sales partners to coordinate customer service and deepen relationships.
Educate customers about available digital banking options and demonstrate ways to make banking easier.
Use reporting and employee observations to assess strengths and opportunities, improve team performance, and expand primary bank relationships and wallet share.
Balance growth, operational soundness, and talent decisions while managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.
Hire, coach, and develop sales professionals and direct reports.
Analyze performance and implement action plans to achieve business objectives.
Manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
Lead teams serving affluent, high-net-worth, and business customers, identifying complex financial needs and building customer, partner, and community relationships.
Influence and educate customers about technology and digital banking solutions.
Follow and reinforce applicable risk, compliance, and loss-prevention requirements.