Assistant Branch Manager - Horsham

QNB Bank•Horsham, PA

4d•Onsite

About The Position

The Assistant Branch Manager is responsible for efficient and effective branch operations and performs administrative duties in support of the branch banking function. This position is located at QNB Bank in Horsham, Pennsylvania. The role models and coaches Q2 Service and Sales programs, ensures compliance with operating procedures, oversees daily office settlement, builds customer relationships, provides banking services, and resolves customer problems. The Assistant Branch Manager runs the branch when the Branch Manager is absent, may provide performance evaluation recommendations for financial services representatives, participates in community activities, and may present at training workshops and service and sales meetings. The position requires availability for any hours the location is open: Monday through Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.

Requirements

Proficiency in all aspects of the job.
High school diploma or equivalent.
Previous supervisory experience.
Three years of progressively more responsible experience within a financial organization.
Ability to motivate team members in all aspects of QNB's Service Excellence.
Ability to lift and maneuver 25–30-pound coin bags.
Communication skills that support QNB's sales efforts, including identifying and fulfilling customers' current and future needs.
Excellent reading, writing, and arithmetic skills.
Strong product knowledge and ability to champion and coach Q2 Service and Sales referrals and product campaigns.
Ability to comply with operational and security requirements, government regulations, QNB policies, and established procedures.
Successful completion of two PBA courses as recommended by the Branch Manager, including Fundamentals of Banking and Consumer Lending.
Annual fulfillment of Universal Banker checklist re-certification requirements.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations; continued employment is contingent on meeting requirements, including acceptable background investigation results.
Availability to work any hours the location is open for business.

Nice To Haves

Familiarity with QNB's FSR, platform, and consumer loan application-taking policies, procedures, and guidelines.
Knowledge of QNB's service and sales system and products.

Responsibilities

Implement, model, and coach Q2 Service and Sales programs to achieve goals and meet or exceed quality standards.
Ensure prescribed schedules and operating policies and procedures are followed.
Oversee daily office settlement and perform related duties as necessary.
Build customer relationships and represent QNB courteously, confidentially, and professionally; provide prompt, efficient, accurate service through consultative selling and cross-selling.
Open, close, and service all types of deposit products at various branch locations, including taking and disbursing consumer loans.
Resolve customer problems positively and efficiently.
Run the branch effectively and professionally in the Branch Manager’s absence, including opening and closing the branch as needed.
Make recommendations regarding performance evaluations for FSR and/or FSR II employees.
Support the community through involvement in local volunteer and/or charitable organizations.
Relate effectively to other people beyond giving and receiving instructions.
Present at training workshops and Q2 Service and Sales meetings as needed.
Complete compliance training promptly and apply it to job duties, responsibilities, and employee supervision.
Perform additional job-related duties as requested.