Assistant Branch Manager

VyStar Credit Union•Savannah, GA

About The Position

The Assistant Branch Manager coaches, develops, and leads branch employees to achieve individual, branch, and organizational growth goals while providing excellent member service and maintaining operational excellence. Working with the Branch Vice President (BVP), this role creates and maintains branch strategies aligned with VyStar’s objectives, develops tactical plans and objectives documented in the annual business plan, and supports organizational decisions as a member of the VyStar leadership team. The position also builds strong member and partner relationships and participates in community volunteer and leadership opportunities. The role supports day-to-day branch operations, employee development, staffing, performance management, sales and service initiatives, compliance, and risk management. It may include working from home during branch closures and, at applicable locations, supporting a high school branch and collegiate employees. The Assistant Branch Manager may stand throughout an entire shift and may occasionally exert up to 50 pounds of force.

Requirements

High school diploma or GED.
At least 3 years of experience in customer service, sales, community service, military service, or a leadership role.
Excellent written and verbal communication skills.
Problem-solving skills and the ability to relate well with others.
Strong teaching and mentoring skills and a commitment to quality service.
Ability to work in a fast-paced, changing environment and a strong desire to help members meet their financial needs.

Nice To Haves

Associate’s degree.
2 years of experience in a lead role within a financial institution.

Responsibilities

Partner with the Branch Vice President to oversee daily branch operations and deliver strong member service while meeting strategic and profitability goals.
Train, encourage, enable, and coach employees on VyStar’s service standards and member service commitments.
Model VyStar Excellence behaviors and promote the credit union’s decisions and initiatives.
Develop staff for succession planning within the branch network and other lines of business.
Work with Human Resources and Training to support appropriate, timely, and positive recruiting and training experiences.
Partner with internal departments that depend on branch referrals.
Establish and validate branch performance objectives consistent with VyStar Excellence and branch scorecards.
Coach direct reports through side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career discussions.
Partner with the BVP to conduct daily team huddles and weekly sales meetings, including product and service training and skills practice.
Prepare and administer performance appraisals for direct reports.
Analyze data with the BVP and implement staffing changes or modifications as needed.
Support and participate in credit union initiatives and campaigns.
Ensure compliance with regulations, policies, and procedures, and perform audits.
Follow risk management guidelines and collaborate with Branch Operations Analysts at applicable locations.
Maintain integrity, trustworthiness, and professionalism.
Work from home during branch closures, such as disaster recovery events.
Lead by example through community service that supports the VyStar brand.
Create and maintain an inclusive, professional environment where team members are respected and diversity is valued.
Where applicable, support a high school branch and collegiate employees through mentoring, training, and development, while ensuring sound operations and compliance.
Resolve member concerns independently and escalate complex concerns as appropriate.
Counsel members and employees on financial matters and make appropriate recommendations.
Help identify, assess, manage, and report risks within the role’s area of work.