Branch Manager II
About The Position
The Branch Manager II oversees a Tier II or Tier III branch and leads the branch team in providing exceptional customer service, promoting bank products and services based on customer needs, and delivering a positive banking experience. The manager leads, manages, and coaches staff to achieve sales objectives and is responsible for the branch’s profitability, growth, and successful operation. The role includes making outside business calls to cultivate and develop new business and supporting initiatives of other bank business partners. The Branch Manager builds a motivated, high-performing team through recruitment, training, development, performance reviews, goal setting, salary recommendations, and sales coaching. The position also provides customer services such as opening accounts and taking loan applications, represents the bank in the community, maintains branch compliance and operational integrity, makes loan decisions, and resolves customer complaints.
Requirements
- A four-year college degree or equivalent experience in retail, retail banking, or financial services.
- Prior sales management experience.
- Business development and outside business sales experience.
- Excellent listening and communication skills.
- Organizational, interpersonal, and customer relations skills.
- Ability to function in a fast-paced, ever-changing environment.
- Leadership and management skills.
- Problem-solving and decision-making skills.
- Proficient PC skills in a Windows environment.
- Driver’s license.
- Reliable transportation.
- NMLS Certification, or ability to obtain it upon hire.
Responsibilities
- Lead, manage, and coach the branch team to achieve sales objectives and provide superior customer service.
- Recruit, train, and develop branch staff; conduct annual reviews, establish individual goals, and propose salary recommendations to the Market Manager for approval.
- Coach branch staff on sales and participate in branch sales activities and results to achieve individual and team goals.
- Manage the branch’s profitability, growth, and successful operation.
- Make outside business calls to cultivate and develop new business.
- Provide customer services, including opening accounts and taking loan applications, and refer inquiries to appropriate service partners when necessary.
- Represent the bank in the community and play a leadership role in civic and community organizations.
- Maintain branch integrity and compliance with audit and branch operations policies and procedures.
- Make loan decisions and resolve customer complaints using sound judgment within established guidelines.
- Support initiatives of other bank business partners and perform other duties as assigned.
Benefits
- At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
- Six weeks of paid parental leave at 100% of salary.
- Medical coverage, including employer HSA contributions for High Deductible Health Plan participants.
- Dental and vision coverage.
- Flexible spending accounts for healthcare and dependent care expenses.
- Employer-paid short-term and long-term disability coverage, with an option to purchase additional long-term coverage.
- Employer-paid basic life insurance, with an option to purchase supplemental coverage.
- Voluntary hospital, accident, and critical illness coverage.
- 401(k) with employer matching, optional Roth 401(k), and a pension plan.
- Adoption assistance.
- Tuition reimbursement.
- Employee Assistance Program.
- Pet insurance.
- Banking services benefits and financial planning assistance.
- Paid sick and safe leave for part-time employees.
- Wellness initiatives, flexible work arrangements, development programs, competitive compensation, and performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
