Branch Manager II

Hertz • West Hartford, CT

9d

About The Position

The Branch Manager II represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. It provides overall leadership to employees and accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, as well as decisive, analytical, goal-directed, service-oriented leadership.

The Branch Manager develops and oversees the business plan, directs reservations and pickups, builds vendor relationships, and implements strategies to improve profitability, revenue management, market penetration, and customer service. The manager coaches and develops staff, communicates objectives, reviews performance, leads weekly staff meetings, and conducts monthly business reviews. Shift hours may vary depending on business needs.

Requirements

• High school diploma or GED.
• Previous management experience in a fast-paced environment.
• Result orientation with a demonstrated history of success.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology.
• Financial and business acumen.
• Knowledge of customer service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
• Highly organized, with the ability to work with multifaceted, cross-functional teams.
• Expert knowledge of Microsoft Office, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
• Strong time-management skills.
• Customer-service aptitude and ability to address and resolve customer service issues.
• Flexible and able to adapt to changes.
• Excellent oral and written communication skills.

Nice To Haves

• Experience in car rental, hospitality, or tourism.

Responsibilities

• Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
• Direct and organize reservations and pickups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue management opportunities, including revenue per unit.
• Handle or assist with resolving customer service issues and maintain customer service at or above area goals.
• Coach staff and empower them to engage in problem resolution and customer relations.
• Attend or host outside sales meetings and events to promote the company and branch location.
• Increase the branch's market penetration and revenue.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligning them with corporate objectives.
• Participate in training, coaching, and mentoring Branch staff.
• Complete staff performance reviews and discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct monthly business reviews with Branch staff to ensure knowledge of key performance indicators.
• Maintain a positive employee-relations environment.
• Ensure corporate policies and procedures are administered and followed by personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED