Branch Manager II
About The Position
The Branch Manager II represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The position oversees delivery of Hertz products to internal and external customers and provides leadership for employees, with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The role requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and uses decisive, analytical, goal-directed, service-oriented leadership to deliver results.
Requirements
- High school diploma or GED.
- Previous management experience in a fast-paced environment.
- Result-oriented approach with a demonstrated history of success.
- Demonstrated ability to direct and motivate teams.
- Proficiency in technology.
- Knowledge of financial and business acumen, customer service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
- Highly organized, with the ability to work with multifaceted, cross-functional teams.
- Expert knowledge of Microsoft Office, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
- Strong time-management skills.
- Customer-service aptitude and ability to address and resolve customer-service issues.
- Flexible and able to adapt to changes.
- Excellent oral and written communication skills.
Nice To Haves
- Experience in car rental, hospitality, or tourism.
Responsibilities
- Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
- Direct and organize reservations and pick-ups, and develop relationships with vendors such as Lyft, Uber, and Pep-boys.
- Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
- Handle or assist with resolving customer service issues and maintain customer service at or above area goals.
- Coach and empower staff in problem resolution and customer relations.
- Attend or host outside sales meetings and events to promote the company and branch location.
- Increase branch market penetration and revenue.
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in line with corporate objectives.
- Participate in training, coaching, and mentoring branch staff.
- Complete staff performance reviews and discuss strengths and development opportunities.
- Hold weekly staff meetings to keep employees motivated and informed about business operations.
- Conduct monthly business reviews with branch staff to ensure KPI knowledge.
- Maintain positive employee relations.
- Ensure corporate policies and procedures are administered and followed by personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
