Branch Manager II

Woodforest National Bank•Butler, PA

7d•Onsite

About The Position

The Branch Manager II leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on driving sales and deposit growth, developing customer relationships, building strategic partnerships, and engaging with the local community. The Branch Manager delivers exceptional customer service and maintains operational excellence while embodying the bank’s values of Ownership, Service, Community, and Integrity. The position manages branch performance, resources, operations, compliance, security, cash handling, and expenses. It also leads and develops a high-performing team, supports customer acquisition and relationship growth, promotes banking and lending solutions, and refers customers to wealth management services. The Branch Manager is responsible for personnel and employment decisions at the assigned location and typically operates without direct daily supervision, reporting to regional management. The role is full-time, primarily based at the branch, with up to 25% travel for business development and community engagement. Working conditions involve standing most of the time, occasional walking, moving, or sitting, and lifting or carrying light items weighing no more than ten pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

For internal candidates: at least two years of Woodforest Branch Manager I experience.
For internal candidates: a rating of “Meets Expectations” or better on the two most recent consecutive Woodforest Performance Evaluations.
For internal candidates: no “Written Warning” level disciplinary action in the calendar year.
For external candidates: at least two years of Branch Manager experience at another bank within the past three years.
High school diploma or equivalent.
Proactive approach to seeking business outside the branch.
Goal-oriented leadership, strong interpersonal skills, sales aptitude, and comfort with outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrated reliability.
Effective problem-solving, composure, and a positive attitude when interacting with customers and team members.
Ability to learn banking products, services, policies, procedures, and regulatory guidelines, and to engage in sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organization, prioritization, and multitasking skills, with accuracy and attention to detail in a fast-paced environment.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Positive and engaging demeanor.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team toward sales goals and expectations, measure results, and support deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer service and coach staff to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities and work with Community Development Relationship Managers on outreach, initiatives, and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain talent; make personnel and employment decisions for the assigned branch.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.