Branch Manager II

Hertz • West Hartford, CT

8d

About The Position

The Branch Manager II represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role oversees the successful delivery of Hertz products to internal and external customers and provides overall leadership to branch employees. The manager is accountable for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, along with decisive, analytical, goal-directed, service-oriented leadership. The manager delivers results through leadership, direction, alignment, and motivation. Salary is $65,000 per year. Shift hours may vary depending on business need.

Requirements

• High school diploma or GED.
• Previous management experience in a fast-paced environment.
• A record of success and results orientation.
• Demonstrated ability to direct and motivate teams.
• Proficiency with technology.
• Knowledge of financial and business matters, customer-service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
• Strong organization and time-management skills.
• Ability to work with multifaceted, cross-functional teams.
• Expert knowledge of Microsoft Office, including the ability to handle complex analysis using Excel, and strong knowledge of PowerPoint.
• Customer-service aptitude and ability to address and resolve customer-service issues.
• Flexibility and ability to adapt to change.
• Excellent oral and written communication skills.

Nice To Haves

• Experience in car rental, hospitality, or tourism.

Responsibilities

• Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
• Direct and organize reservations and pick-ups and develop relationships with existing vendors, including Lyft, Uber, and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
• Handle or assist with resolving customer-service issues and maintain customer service at or above area goals.
• Coach staff and empower them to participate in problem resolution and customer relations.
• Attend or host outside sales meetings and events to promote the company and branch location.
• Increase branch market penetration and revenue.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligning them with corporate objectives.
• Participate in training, coaching, and mentoring branch staff.
• Conduct performance reviews with branch staff and discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
• Maintain an environment of positive employee relations.
• Ensure corporate policies and procedures are administered and followed by all personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED