Branch Manager II
About The Position
The Branch Manager II represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for successfully delivering and overseeing Hertz products for internal and external customers. It provides overall leadership to employees and accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, along with decisive, analytical, goal-directed, and service-oriented leadership. The leader delivers results through direction, alignment, and motivation. The Branch Manager develops and monitors the annual business plan, oversees reservations and pickups, manages vendor relationships, implements strategies to improve profitability and revenue, addresses customer service matters, promotes the branch, and develops staff. The role also establishes objectives, monitors performance, conducts reviews and business meetings, and ensures compliance with corporate policies and procedures. Shift hours may vary depending on business needs.
Requirements
- High school diploma or GED.
- Previous management experience in a fast-paced environment.
- Result orientation with a demonstrated history of success.
- Demonstrated ability to direct and motivate teams.
- Proficiency in technology.
- Knowledge of financial and business principles, customer service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
- Highly organized, with the ability to work with multifaceted, cross-functional teams.
- Expert knowledge of Microsoft Office, including the ability to conduct complex analysis using Excel and strong knowledge of PowerPoint.
- Strong time-management skills.
- Customer-service aptitude and ability to address and resolve customer service issues.
- Flexibility and ability to adapt to change.
- Excellent oral and written communication skills.
Nice To Haves
- Experience in car rental, hospitality, or tourism.
Responsibilities
- Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
- Direct and organize reservations and pickups, and develop relationships with existing vendors such as Lyft, Uber, and Pep-boys.
- Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
- Handle or assist with resolving customer service issues and maintain customer service at or above area goals.
- Coach staff and empower them to engage in problem resolution and customer relations.
- Attend or host outside sales meetings and events to promote the company and branch location.
- Increase branch market penetration and revenue.
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring alignment with corporate objectives.
- Participate in training, coaching, and mentoring branch staff.
- Conduct performance reviews with branch staff and discuss strengths and development opportunities.
- Hold weekly staff meetings to keep employees motivated and informed about business operations.
- Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
- Maintain a positive employee-relations environment.
- Ensure corporate policies and procedures are administered and followed by all personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
