Branch Manager II
About The Position
The Branch Manager II represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The position is primarily responsible for successfully delivering and overseeing the Hertz product for internal and external customers. It provides overall leadership to employees and accountability for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The role calls for in-depth knowledge of operations, management, logistics, technology, and financial disciplines, along with decisive, analytical, goal-directed, service-oriented leadership that delivers results through direction, alignment, and motivation. The Hertz Corporation operates Hertz, Dollar Car Rental, and Thrifty Car Rental at approximately 9,700 corporate and franchise locations worldwide. The company states its commitment to diversity and inclusion and to promoting employment and advancement opportunities.
Requirements
- High school diploma or GED.
- Previous management experience in a fast-paced environment.
- Result orientation with a demonstrated history of success.
- Demonstrated ability to direct and motivate teams.
- Proficiency in technology.
- Financial and business acumen.
- Knowledge of customer service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
- Strong organization, time-management, oral communication, and written communication skills.
- Ability to work with multifaceted, cross-functional teams.
- Expert knowledge of Microsoft Office, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
- Customer-service aptitude, including the ability to address and resolve customer-service issues.
- Flexibility and ability to adapt to changes.
Nice To Haves
- Experience in car rental, hospitality, or tourism.
Responsibilities
- Represent Hertz Global brands to customers, community leaders, business partners, vendors, and government entities.
- Oversee the successful delivery of the Hertz product to internal and external customers.
- Provide overall leadership to employees and oversee operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations.
- Deliver results through leadership, direction, alignment, and motivation.
Benefits
- Starting salary of $75,000 annually, commensurate with experience.
- Eligible for bonus, stock, stock options, profit sharing, and bonus plans.
- Travel expense reimbursement where applicable under company policy.
- Paid time off and vacation, with accruals starting at 1.25 days per month, four floating holidays, and nine paid observed holidays.
- Medical, dental, and vision plan options.
- Hertz-paid basic life insurance equal to one times base annual pay.
- Retirement programs, including 401(k) employer matching: dollar-for-dollar on the first 3% contributed and 50 cents per dollar on the next 2%.
- Paid parental leave and adoption assistance.
- Employee Assistance Program for employees and family.
- Educational reimbursement and discounts.
- Voluntary pet, legal/identity theft, and critical illness insurance programs.
- Rental discounts of up to 40% off the base rate of a standard Hertz rental.
- Perks and discounts, including theme park tickets and gym discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
