Branch Manager II
About The Position
As a Branch Manager within PNC's Retail Banking organization, this role is based at the Kankakee, Illinois branch. The Branch Manager leads branch performance through planning and execution, grows revenue and customer loyalty through consultative customer interactions, and delivers an accessible, differentiated experience across digital and in-person channels. The position leads ecosystem partnerships and is accountable for risk management and regulatory compliance in a complex business environment. The Branch Manager builds and develops a high-performing team by attracting, onboarding, coaching, and retaining employees. The role leads a branded sales process, grows consumer and business relationships, advances business banking through business development and community involvement, and coaches employees in consultative selling. It also manages operational, human capital, reputational, and business risks while ensuring employees follow applicable policies and procedures. This is an in-office role. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically at least 5 years of related experience.
- At least 2 years of previous supervisory experience.
- Related experience or product knowledge to accomplish the primary duties; a university or college degree is typically not required.
- A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
- Ability to serve as a Notary Public in the applicable state.
- Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
- No required certifications or language assessments.
- Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
- Competencies include branch banking services, delegation, digital awareness, effective communication, managing multiple priorities, and sales management.
Responsibilities
- Plan and execute priorities to drive all aspects of branch performance.
- Lead a branded sales process to achieve sales targets and improve customer loyalty.
- Grow branch revenue by acquiring consumer and business households and expanding share of wallet.
- Lead ecosystem partnerships and drive business banking results through business development and community involvement.
- Coach employees in consultative selling to support results and customer financial well-being.
- Lead delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
- Resolve customer issues effectively and connect customers with PNC services across channels.
- Attract, onboard, retain, coach, and develop branch team members.
- Manage employee performance and ensure employees achieve performance and activity expectations.
- Cultivate an inclusive workplace and model PNC values.
- Manage operational, human capital, reputational, and business risks.
- Use sound judgment and leadership to mitigate sales practice risk and ensure compliance with regulatory guidelines, policies, and procedures.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
- Dental and vision coverage options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension plan.
- Stock purchase plan.
- Dependent care reimbursement account.
- Back-up child and elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, subject to eligibility.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year, unless otherwise required by law.
- Between 15 and 25 vacation days each year, depending on career level and years of service.
- Incentive-eligible compensation based on company, business, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
