Assistant Branch Manager

Columbia Bank•Colfax, WA

23d•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager to help attain branch and Bank goals through day-to-day operational excellence, supervision and leadership of Tellers, and Breakthrough Client Service. The role processes transactions, matches clients with suitable account and loan products, cross-sells bank services, and makes referrals. It ensures the branch meets operations standards and achieves satisfactory audits, monitors sales and service goals, and coaches team members to deepen customer relationships using Client and Business Financial Review. The Assistant Branch Manager develops long-term relationships with consumers and businesses in the local community and provides proactive solutions and problem resolution consistent with the bank’s service standards. The role backs up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information. It manages, leads, trains, and coaches Tellers and may oversee personal bankers in collaboration with the Branch Manager. It also processes and oversees technical branch tasks, including opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. This position requires the employee to act as a Bank MLO for open-end transactions only, such as home equity lines of credit, and to register as an MLO in compliance with SAFE Act requirements. It is not authorized to act as a Bank Closed-End MLO. The position is fully onsite at 201 S Main Street, Colfax, WA 99111. The pay range is $23.00–$27.00 per hour; the selected candidate’s rate depends on job-related factors, and the role may be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales through long-lasting, knowledge-based client relationships and customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software.
Ability to operate office equipment and perform repetitive movements such as counting cash, typing, and handling documents.
Register as an MLO in compliance with SAFE Act requirements.

Nice To Haves

Associate’s or Bachelor’s degree, or a vocational or technical degree in banking, business, or a related field; equivalent work experience is also preferred.
1 year of management or supervisory experience.
1 year of consumer and small business lending origination experience.

Responsibilities

Work with the Branch Manager to achieve branch and Bank goals and maintain day-to-day operational excellence.
Supervise, lead, manage, train, and coach Tellers; may also oversee personal bankers in collaboration with the Branch Manager.
Provide Breakthrough Client Service, process transactions, place clients in appropriate account and loan products, cross-sell bank services, and make referrals.
Ensure the branch meets or exceeds operational standards and maintain satisfactory audit results.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Develop and maintain long-term relationships with consumers and businesses in the local community, providing proactive solutions and resolving problems.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only and register in compliance with SAFE Act requirements.

Benefits

Competitive incentive plan and possible performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Medical, dental, and vision plans.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.