Branch Manager I - Myrtle Beach, SC

Southstate Bank•Myrtle Beach, SC

2d•Onsite

About The Position

The Branch Manager I leads and coaches the branch team and oversees the administration and coordination of sales and service activities at the assigned branch. The role is accountable for maximizing revenue, profitability, sales, and customer satisfaction; minimizing operational losses and customer attrition; ensuring compliance with operational and security procedures; and deepening existing customer relationships. The manager also supports branch sales and service activities, promotional campaigns, and product initiatives. The Branch Manager establishes and tracks branch loan and deposit goals, contributes to strategic planning and sales projections, and sets a strong example for staff in customer relations, selling, and cross-selling. The role supervises, hires, trains, and coaches team members; oversees branch security and audit procedures; serves customers; processes loan applications within lending authority; manages loan and deposit exceptions; opens deposit accounts; handles other banking services within assigned limits; resolves customer issues; and participates in community business development. The manager monitors branch resources and assets, communicates bank objectives and policies to employees, and ensures compliance with applicable banking regulations, including Regulation CC and the Bank Secrecy Act. The position has supervisory responsibilities and may require travel for meetings and training.

Requirements

High school diploma; a bachelor’s degree and/or two years in banking is also listed as an education qualification.
At least two years of prior banking experience, which may include lending experience.
Previous management or supervisory experience.
Strong organizational skills and proven leadership experience.
Strong PC skills and the ability to analyze and solve problems.
Excellent leadership and communication skills, including oral and written communication.
Planning and organizational skills and good decision-making skills.
Excellent writing skills, training skills, and oral presentation skills.
Customer service orientation and initiative.
Unquestionable ethics, integrity, and values.
High energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Highly professional demeanor and strong interpersonal skills.
Willingness to travel for meetings and classes.
Ability to stand and/or sit for long periods of time.
Ability to access and interpret information on computer screens, documents, and reports, and identify customers.

Responsibilities

Track progress toward branch loan and deposit goals and initiate actions to meet objectives.
Develop branch projections and contribute to strategic planning, including setting sales goals.
Lead by example in customer relations, effective selling, and cross-selling.
Supervise staff performance and make or influence personnel decisions, including employment, performance ratings, promotions, salary, transfers, and termination.
Help staff set goals, clarify expectations, and coach them toward success.
Direct hiring, training, and retraining of branch staff in operations, product knowledge, customer relations, development, and sales.
Conduct regular staff meetings covering sales campaigns, products and services, policies, procedures, and regulations.
Oversee branch security procedures and understand the operation of security devices.
Comply with branch audit procedures, including using Regional Operations Specialist visits semi-annually.
Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank standards; make appropriate recommendations and show appreciation for their business.
Process loan applications within lending authority and extend credit to qualified individuals and businesses through installment, commercial, and real estate products.
Assist with collections of delinquent loans.
Manage loan and deposit exceptions within South State Bank expectations, individually and for the branch.
Open deposit accounts and explain the bank’s financial services, features, benefits, rules, regulations, and pricing.
Handle stop payments, wire transfers, and other maintenance functions within assigned limits.
Resolve customer problems and complaints courteously and discreetly, explaining policies and procedures as needed and using complaints as opportunities to satisfy customers and promote services.
Participate in community business development activities to promote, enhance, and retain current and prospective client relationships.
Explain bank objectives, policies, and programs to employees and direct their implementation.
Monitor branch resources and assets and submit requests to support efficient customer service.
Know and ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
Maintain a neat, professional appearance and an orderly, attractive work area.
Maintain a strong understanding of customer-facing technology and discuss and enroll customers in self-service options.
Accept other duties as assigned.
Travel to meetings and training as needed.