Branch Manager I - Myrtle Beach, SC

SouthState Bank•Myrtle Beach, SC

1d•Onsite

About The Position

The Branch Manager 1 leads and coaches the branch team and oversees the administration and coordination of sales and service activities at the assigned branch. The role is accountable for maximizing revenue, profitability, sales, and customer satisfaction; minimizing operational losses and customer attrition; ensuring compliance with operational and security procedures; and deepening existing customer relationships. The Branch Manager also supports sales and service activities, promotional campaigns, and product initiatives. The position has supervisory responsibilities, including directing hiring, training, and staff performance. It serves customers, supports lending and deposit activities, promotes business development in the community, and ensures compliance with banking regulations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma, a bachelor's degree, and/or two years in banking.
At least two years of prior banking experience; experience may include lending.
Previous management or supervisory experience.
Strong organizational skills and proven leadership experience.
Strong PC skills and ability to analyze and solve problems.
Excellent leadership, communication, planning, organizational, decision-making, writing, training, and oral presentation skills.
Customer service orientation and initiative.
Unquestionable ethics, integrity, and values.
High energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills and professional interpersonal skills.
Willingness to travel for meetings and classes and ability to stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, and reports, and identify customers.

Responsibilities

Track progress toward branch loan and deposit goals and initiate directives to achieve them.
Develop branch projections and sales goals as part of strategic planning.
Lead by example in customer relations, sales, and cross-selling.
Supervise staff performance and contribute to employment, performance rating, promotion, salary, transfer, and termination decisions.
Help staff set goals, clarify expectations, and coach them toward success.
Direct hiring, training, and retraining of branch staff in operations, products, customer relations, development, and sales.
Hold regular staff meetings about sales campaigns, products and services, policies, procedures, and regulations.
Maintain branch security procedures and understand the operation of security devices.
Comply with branch audit procedures, including semi-annual Regional Operations Specialist visits.
Serve customers quickly, accurately, efficiently, and confidentially; recommend appropriate services and show appreciation for their business.
Process loan applications within lending authority and related paperwork, extend credit to qualified individuals and businesses, and assist with delinquent loan collections.
Manage individual and branch loan and deposit exceptions in accordance with bank expectations.
Open deposit accounts and handle services such as stop payments, wire transfers, and account maintenance within assigned limits.
Resolve customer problems and complaints courteously and discreetly, explaining policies and procedures as appropriate.
Participate in community business development to promote, enhance, and retain current and prospective client relationships.
Explain bank objectives, policies, and programs to employees and direct their implementation.
Monitor branch resources and assets and submit requests needed to serve customers effectively.
Know and ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
Maintain a neat professional appearance and an orderly, attractive work area.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Accept other duties as assigned.
Complete required orientation, workshops, lending credentials, foundational and regulatory training, policy acknowledgements, and any additional training assigned.
Travel to meetings and training as needed.