Branch Manager I

First Community Bank•Pennsboro, WV

25d•$24 - $37

About The Position

The Branch Manager I manages, coaches, and supports Tellers, Head Tellers, and Personal Bankers to meet strategic financial objectives while providing exemplary client service and maintaining operational soundness. The role oversees branch staffing, scheduling, performance, and customer satisfaction; ensures compliance with bank policies and regulatory requirements; and protects confidential customer information. The Branch Manager improves the customer experience, leads sales coaching and technology adoption, supports consumer lending, and ensures the branch meets its operational and audit requirements. The position also leads community reinvestment education efforts and supports staff development and training.

Requirements

Bachelor’s degree in a related field, or equivalent education and experience.
Seven years of retail bank experience.
Three years of management experience within a bank branch.
Proven record of outstanding customer service.
Ability to consistently lead by positive example.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Strong attention to detail.
Ability to sit in front of a computer for extended periods of time.
Ability to travel, as needed.

Responsibilities

Oversee daily retail branch activity, including staffing, scheduling, coaching, and regular measurement of performance and client satisfaction using Business Intelligence reporting tools.
Ensure compliance with the Bank’s policies, procedures, and regulatory guidelines, and protect customers’ confidential information.
Ensure customers are attended to promptly and banking challenges are resolved without delay.
Lead the LIFT initiative through coaching, mentoring, certification, and role-playing with staff to strengthen understanding and delivery of the sales approach.
Review KPI Dashboard results with employees and coach them to improve engagement, habits, and results.
Oversee and analyze branch mystery shops, providing feedback and advice for improvement.
Consult customers on consumer loan options and terms; accurately process applications; discuss debt ratios and credit reports; ensure required documentation for consumer non-real-estate loans and lien perfection; and promptly resolve outstanding lien issues.
Meet or exceed budgeted retail non-interest branch income expectations through fee collection, debit-card penetration, NSF monitoring, and review of waiver trends and tolerances.
Track and ensure that retail team members make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services partners.
Promote client use of mobile banking, e-statements, ATMs, and ITMs by mentoring and coaching staff; certify employee education, usage, and customer advocacy skills for electronic channels as required by management.
Ensure completion of daily, weekly, monthly, quarterly, and annual duties outlined in the Branch Operational Duties document.
Ensure branch operations are sound and validated by Internal Audit audits.
Minimize deposit exceptions, address them promptly, and coach and train staff to improve account-opening accuracy and the client experience.
Develop the existing team’s expertise by consistently meeting and reinforcing goals and objectives.
Lead the branch’s education-based CRA effort, implement a community-delivered program, and document the efforts in keeping with the Bank’s community commitments.
Ensure Personal Development Plans are assigned and completed in a timely manner to support the trainee experience of new hires.
Complete assigned training within expected timeframes.
Support First Community Bank’s mission, vision, and values by following the Company Standards of Conduct and performing the duties in the job description.