Branch Manager

PNC Bank • Coral Gables, FL

24d • Onsite

About The Position

As a Branch Manager in PNC's Retail Bank organization, based in Coral Gables, Florida, you will lead branch priorities and performance, including growth and outside business development. You will manage relationships with new and existing consumer and business clients, grow sales and revenue, deepen client relationships, and work toward relevant sales goals. You will lead and coach a high-performing team, develop partnerships, promote employee engagement, and deliver positive customer experiences. Spanish speaking is preferred. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The role includes identifying client needs through discovery conversations, implementing solutions, coordinating with internal partners, and carrying out contact-management practices such as outbound calls and in-person meetings. The Branch Manager reviews business results and pipelines with internal partners and may drive business banking results through business development, community involvement, and outreach outside the branch. The position requires a foundational understanding of balance sheets and income statements.

The Branch Manager leads a proactive, differentiated customer experience, coaches employees on technology-enabled customer interactions, resolves problems, and connects customers with PNC services across channels. The role also leads the employee experience by attracting, onboarding, coaching, and developing branch staff and managing performance. It is responsible for managing operational, human-capital, reputational, and business risks; supporting regulatory compliance; and ensuring adherence to policies and procedures. Candidates must be able to serve as a Notary Public in the applicable state and are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Bachelor's degree; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Typically requires 3 or more years of industry-relevant experience.
• For an operations or production environment position, typically requires 2 years of previous managerial experience.
• Foundational understanding of balance sheets and income statements.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
• Demonstrated appropriate knowledge, skills, and abilities for the role.
• Competencies include branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, and sales management.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.

Nice To Haves

• Spanish speaking ability is preferred.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance, including growth and outside business development.
• Manage relationships with new and existing consumer and business clients to grow sales, revenue, and market share and deepen share of wallet.
• Lead and coach a high-performing team to acquire growth, mitigate risk, develop partnerships, and promote employee engagement and positive customer experiences.
• Identify client needs through proactive and reactive discovery conversations, implement solutions, and collaborate with internal business partners as appropriate.
• Execute contact-management strategies using available tools and resources, including routine outbound calls and in-person meetings.
• Meet with internal business partners to communicate and review business results and pipeline management.
• Potentially drive business banking results through business development, outside-branch calling, and community involvement.
• Coach teams to engage customers in technology-enabled interactions and provide solutions and advice that support clients' financial well-being.
• Lead problem resolution and provide a seamless customer experience across channels.
• Attract, onboard, coach, and develop branch team members; prioritize talent development and manage employee performance against expectations.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human-capital, reputational, and business risks; use sound judgment to mitigate sales-practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager