Floating Branch Manager

Bank of Greene•Hudson, NY

1d•$62,000 - $85,000

About The Position

The Floating Branch Manager administers and oversees the efficient daily operations of the branch office or offices to which they are assigned. The role develops deposit and loan business, provides a high level of customer service, and promotes a service culture through coaching, guidance, and staff motivation. The manager leads, trains, and supervises Assistant Managers, Financial Service Representatives, and Tellers to help ensure customer service expectations are met. The position also oversees branch operations, security, cash management, staffing, compliance, internal controls, and customer and bank transactions within established authority limits. The Floating Branch Manager supports business development and community engagement, performs other branch roles when necessary, and maintains required licensing and credentials, including an MLO number through the Nationwide Mortgage Licensing System & Registry and New York State Notary Public status.

Requirements

Bachelor’s degree in business or finance, or equivalent work experience.
At least two years of experience in a financial institution.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve customer and employee issues.
Ability to communicate effectively verbally and in writing.
Strong computer skills, including knowledge of Microsoft Word and Excel.
Ability to build customer relationships that enhance the bank’s marketing efforts.
Detail-oriented, with strong organizational skills and a high degree of accuracy.

Nice To Haves

Bachelor’s degree in business or finance preferred.
Managerial experience preferred.
Previous sales experience preferred.

Responsibilities

Develop deposit and loan business through business development activities and meetings within the branch market.
Attend and actively participate in regional business development meetings.
Provide excellent customer service and use tact and diplomacy when dealing with customers and employees.
Manage and motivate employees to provide exceptional customer service.
Oversee branch functions to ensure compliance with bank policies and procedures.
Ensure security procedures are followed, branches remain operationally sound, and audits are satisfactory.
Maintain branch and teller cash levels within limits; order and ship branch cash through the Federal Reserve.
Maintain staff schedules to provide adequate coverage, conduct performance appraisals, and issue disciplinary notices as needed.
Participate in employee meetings to discuss goals, operational issues, and bank products and services.
Take on community leadership and service responsibilities, including attending community events and, when practicable, serving as a board member.
Maintain confidentiality of information obtained through the role.
Approve customer and bank transactions within authority limits.
Meet attendance and punctuality expectations.
Learn and use the core operating system and related software.
Perform Assistant Manager, Financial Service Representative, and Teller duties and assist with those duties when necessary.
Follow bank policies and procedures for check approvals and overrides.
Oversee the review and maintenance of internal control logs and daily and monthly reports.
Supervise vault and safe deposit box procedures.
Obtain an MLO number through the Nationwide Mortgage Licensing System & Registry.
Obtain New York State Notary Public status.
Complete required Bank Secrecy Act training before assuming duties and promptly report suspicious currency transactions or activity to the immediate supervisor or BSA Officer.