Branch Manager
Regions Bank • Memphis, TN19d • $57,861 - $75,582
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Branch Manager - Crosstown
Regions Bank•Memphis, TN
•$57,861 - $75,582
About The Position
At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role acts as both player and coach, oversees branch operations, manages associate performance, and guides associates in understanding customer needs and helping customers reach financial goals. The manager drives branch results through individual sales performance and by helping the team meet and exceed sales, quality, and service goals while maintaining an efficient and compliant branch. The role fosters customer relationships, identifies financial needs, and helps customers work toward their goals. It combines individual sales and business development with team leadership, personalized customer service, associate coaching, and operational risk management. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from Fair Labor Standards Act timekeeping requirements and is not eligible for overtime pay. The position may be filled at a higher level depending on the candidate’s qualifications and experience.
Requirements
- High school diploma or GED.
- Two years of financial services, sales, or sales management experience.
- Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
- Ability to work on Saturdays as needed.
- Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
- Ability to exhibit mastery of key advice, guidance, and education concepts.
- Ability to handle multiple priorities simultaneously.
- Ability to provide effective feedback and guidance.
- Excellent communication and customer service skills.
- Excellent leadership and problem-solving skills.
Nice To Haves
- College degree.
- Life Insurance License.
- Supervisory experience within the Financial Services industry.
- Five years of banking and/or lending experience.
- Five years of relationship-based client consultation experience.
Responsibilities
- Lead a small team of branch associates who identify customer needs and provide guidance about Regions solutions to contribute to new revenue generation.
- Conduct outside sales efforts suited to market opportunities to generate new business clients and maintain and expand consumer and business banking relationships.
- Educate associates, customers, and surrounding communities about financial wellness and bank technology and digital solutions, including mobile, online, and ATM offerings.
- Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from an assigned mentor, senior managers, and internal support partners.
- Provide associates with timely, consistent coaching to strengthen product knowledge and identify customer needs.
- Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
- Ensure an optimal customer experience, including helping with transactions and sharing responsibility for greeting customers and processing transactions as needed.
- Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
- Manage recruiting and selection for the assigned branch.
- Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
- Follow bank policies, procedures, audit requirements, laws, and regulations; complete the Branch Manager’s operational risk duties and ensure associates complete assigned duties; identify, manage, and report operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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