Assistant Branch Manager - Wilton. NY
About The Position
Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager in operating a branch, supervising staff, maintaining an efficient and secure environment, and delivering a strong customer experience. The position helps influence the community’s financial well-being and offers opportunities for professional growth. The Assistant Branch Manager oversees daily operations and Teller and Head Teller teams, promotes branch growth and sales initiatives, serves clients and prospects, resolves issues, reviews specified transactions, and supports operational controls, security, accuracy, and regulatory compliance. The role may also require familiarity with residential mortgages, IRA services, and personal banking products. This is a full-time position with hours aligned to branch operations: Monday through Wednesday, 8:30 a.m.–5:00 p.m.; Thursday and Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 8:30 a.m.–1:00 p.m. on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing; occasional evening and weekend work and occasional travel for training, meetings, or branch support may be required.
Requirements
- High school diploma or equivalent.
- Proven supervisory and leadership experience.
- Strong customer service background.
- Cash-handling expertise.
- Excellent verbal communication skills.
- Fluent in English.
- Access to reliable transportation.
- Well-organized and able to manage multiple priorities.
- Team-oriented and able to thrive in collaborative environments.
- Able to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Bachelor’s degree.
- Previous banking or financial services experience.
- Familiarity with residential mortgages, IRA services, and personal banking products.
Responsibilities
- Step in for the Branch Manager during their absence, manage staff, and maintain smooth day-to-day branch operations.
- Oversee Head Teller and Teller teams and foster a culture of excellence and accountability.
- Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
- Connect with clients and prospects, resolve issues efficiently, and ensure customer satisfaction.
- Review and approve transactions such as large check cashing, bank checks, and ledger entries while adhering to policies.
- Meet or exceed branch performance metrics, with a focus on operational controls, security, and regulatory compliance.
- Enhance banking knowledge and sales techniques through training, workshops, and ongoing education.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with employer match.
- Paid time off.
- 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
