General Manager - Wilton, NY

Panera Bread•Wilton, NY

About The Position

The General Manager leads and oversees the success of a Panera bakery-cafe, taking ownership of operations and making strategic decisions to support the team, provide a welcoming guest experience, and meet business goals. The role creates an environment where team members can thrive and guests receive quality food, service, and hospitality. The General Manager is responsible for staffing, scheduling, hiring, onboarding, training, team and career development, performance management, and succession planning. They ensure the bakery-cafe meets company goals, operational and quality standards, and guest-service expectations; execute company strategies and initiatives; and support compliance with company policies and federal, state, and local regulations. The role also oversees workplace health and safety, costs, and inventory, while fostering a culture of warmth, belonging, growth, and trust. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. The stated pay range is $67,000–$72,000. Any job offer is conditional upon the results of a background check.

Requirements

At least 18 years of age.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
Any job offer is conditional upon the results of a background check.

Nice To Haves

3 or more years of restaurant General Manager experience preferred.
ServSafe certification, or ability to achieve certification.

Responsibilities

Lead all aspects of the bakery-cafe team, including staffing plans, scheduling, people development, career development, performance management, training, and succession planning.
Hire, onboard, and train team members; motivate, engage, inspire, and celebrate the team.
Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Follow operational procedures and ensure the bakery-cafe executes company strategies and initiatives.
Ensure guests are delighted by the quality of food, service, and staff, and build relationships that encourage long-term guest loyalty.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets Panera’s health, food, safety, and company culture standards.
Manage the bakery-cafe’s overall costs and inventory.
Build a culture of warmth, belonging, growth, and trust.
Serve as an ambassador of Panera’s Guiding Values and Behaviors by taking initiative, working as a team, learning and growing together, and celebrating success.