General Manager - Bridgehampton, NY

Petco • Bridgehampton, NY

8d • Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The role is accountable for people, performance, and processes, and models effective leadership. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience.

The position leads hiring, training, coaching, and development; supports a collaborative and inclusive team culture; and manages sales, profitability, labor, payroll, expenses, merchandising, inventory, and operational processes. It also represents Petco in local events, adoption initiatives, and community partnerships.

The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving items or animals weighing up to 50 pounds. It involves customer assistance and point-of-sale transactions, proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• High school diploma or GED preferred.
• Retail leadership experience preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

• Champion the health, safety, and humane care of animals and ensure Petco standards and policies are met.
• Create a welcoming and supportive environment for pets and pet parents, and lead with integrity.
• Attract, hire, train, coach, and develop talent across the Pet Care Center.
• Build an inclusive, collaborative team culture and promote engagement, growth, and shared ownership.
• Develop leadership bench strength and succession plans; manage performance, coaching, and accountability.
• Drive sales growth, profitability, and operational excellence, meeting or exceeding business goals.
• Analyze financial and operational results, reporting, audits, and Pet Care Center visits, then take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco through local events, adoption initiatives, and community partnerships.
• Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED