Customer Service Associate - Bridgehampton Branch
About The Position
Dime Commercial Bank is hiring a Customer Service Associate at its Bridgehampton Branch in Long Island. The associate ensures customer requests and services are completed accurately, responds to inquiries in a timely manner, and processes routine banking transactions. The role supports customers with account services, product and service information, and referrals for consumer and commercial lending needs. It also supports branch business development, performs compliance-related reporting and account reviews, and cross-trains on teller and banking-platform duties. The hourly wage range is $22 to $29; exact pay may vary based on skills, experience, training, licenses or certifications, language needs, and location. Applicants must attach a recent resume.
Requirements
- High school diploma or equivalent.
- At least 1 year of retail banking experience.
- Excellent customer service skills.
- Strong problem-solving skills to uncover and resolve customer issues effectively.
- Thorough understanding of compliance and record-keeping requirements.
Nice To Haves
- Experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
- Cash-handling experience.
- Advanced experience with PCs, networks, email, Director, the internet, word processing, spreadsheets, and transaction research.
Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
- Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
- Perform account services for Dime customers.
- Respond to customer inquiries and provide in-depth knowledge of Dime products and services to identify appropriate solutions.
- Support the Branch Manager’s business development efforts through in-branch sales, phone campaigns, and direct-mail campaigns.
- Submit Bank Secrecy Act reporting related to Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
- Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
- Maintain current knowledge of bank regulatory requirements.
- Identify opportunities to serve customers with consumer and commercial lending needs and refer them to the appropriate department.
- Make decisions within the role’s authority, such as overdrafts, overrides, and signature guarantees, in the absence of managers.
- Cross-train on teller-window and banking-platform duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
